Tammy Hirkala
Kanata,ON
Summary
A highly motivated, collaborative professional with more than 20 years of healthcare experience in Obstetrics, Emergency, Peri-Ops, and Medical Surgical. Depth of knowledge, expertise, and passionate interest, in Patient care, Safety, Quality Improvement, and Patient/Family Engagement. Versatile Registered Nurse with over 20 years of experience delivering high-quality care to patients requiring acute care. A proven leader skillful in uniting and guiding nursing teams toward achieving patient care goals and improving satisfaction.
Overview
27
27
years of professional experience
Work History
Clinical Manager
Pinecrest Queensway Community Health Centre
2023.01 - Current
- Accountable for managing the day-to-day operations and activities of the primary health care team at PQCHC and our satellite site, South Nepean CHC
- Recruit and manage the onboarding of many new hires
- Manage staff performance, and provide leadership, support, and assistance in managing challenging client encounters to ensure a safe environment for clients and staff
- Coordinate the orientation, development, and training of clinical health providers
- Work to increase access for vulnerable and marginalized populations
- Participate in initiatives to foster development or improved access to services, and promote appropriate service models.
Clinical Manager
Queensway Carleton Hospital
2018.01 - 2023.01
- Accountable for all aspects of patient care and services within the Medical Surgical Unit
- This accountability extends to the quality of care delivered, patient and staff safety, as well as the efficient, cost-effective utilization of hospital resources
- It also entails labour relations, nurse scheduling, nursing education, and managing patient and family relations.
Manager
The Ottawa Hospital
2015.01 - 2018.01
- Accountable to manage the day-to-day operations of a state-of-the-art reprocessing department with 180 employees and 9 supervisors
- Responsibilities include program development and improvement, program evaluation, supply management and procurement, staff recruitment, performance management, and labour relations.
Clinical Manager
Almonte General Hospital
2013.01 - 2015.01
- Accountable for the operational management of the Medical Surgical Unit, Obstetrical Unit, Operating Room, PACU, Medical Devices & Reprocessing Department and Emergency Department
- This accountability extends to the quality of care delivered, patient and staff safety, as well as the efficient, cost-effective utilization of hospital resources
- It also entails labour relations, nurse scheduling, nursing education, and managing patient and family relations.
Clinical Manager
Renfrew Victoria Hospital
2009.01 - 2010.01
- Managed daily operations including staffing levels, budgeting, scheduling and resource allocation.
- Intervened on behalf of patients when necessary to ensure optimal outcomes.
- Analyzed data to identify trends in quality improvement initiatives.
- Devised training programs to close gaps in nurse and staffs' competencies. RPN full scope of practice for medication administration.
- Managed patient care and clinic services and handled financial management, quality assurance and safety and risk management.
Administrative Supervisor
Queensway-Carleton Hospital
2008.01 - 2009.01
- Provide administrative and operational accountability for patient care and support services during off hours
- Direct, supervise, support and guide hospital personnel during off hours optimizing patient care and hospital resources.
Emergency Room Registered Nurse
Queensway-Carleton Hospital
2004.01 - 2008.01
- Provided emergency care to critically ill patients in a timely manner.
- Triaged and treated high-volume caseload in busy emergency room setting.
- Facilitated communication between physicians, nurses, technicians, therapists, social workers, family members and other healthcare providers.
- Delivered compassionate end-of-life care when needed according to established hospice guidelines.
- Reviewed laboratory results promptly for accuracy and followed up on abnormal findings with physicians.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Collaborated with multidisciplinary teams to ensure optimal patient outcomes.
Obstetrics and Gynecology Registered Nurse
Queensway-Carleton Hospital
2000.01 - 2004.01
- Provided family-centered nursing care to antepartum, intrapartum, and post-partum patients and their newborns including special care nursery.
- Reviewed and tracked progress of mothers in labor, interpreted fetal heart monitor, and informed delivering physician of status.
- Managed pre-operative preparations for surgeries such as hysterectomies or cesarean sections.
Registered Practical Nurse
Children’s Hospital of Eastern Ontario
1997.01 - 2000.01
Education
Diversity Equity and Inclusion Program Certificate -
George Brown College
01.2023
BScN Nursing -
St. Francis Xavier, Nova Scotia
01.2012
Certificate Emergency Nursing -
Algonquin College
01.2011
High-Risk Neonatal Program -
Ottawa University/CMNRP
01.2003
Diploma of Nursing -
Algonquin College
01.2000
Skills
- Patient Care and Education
- Supervisory Experience
- Operations Oversight
- Clinical Quality Improvement
- Continuous Improvement
- Patient Care
- Patient Relations
- Unit Leadership
Professional Development
- The Immigrant and Refugee Mental Health Online Course, 2023, CAMH
- San-yas Indigenous Cultural Safety Training, 2022
- Continuous Performance Improvement System Program, 2018
- Lean Yellow Belt Training, 2018
Timeline
Clinical Manager
Pinecrest Queensway Community Health Centre
2023.01 - Current
Clinical Manager
Queensway Carleton Hospital
2018.01 - 2023.01
Manager
The Ottawa Hospital
2015.01 - 2018.01
Clinical Manager
Almonte General Hospital
2013.01 - 2015.01
Clinical Manager
Renfrew Victoria Hospital
2009.01 - 2010.01
Administrative Supervisor
Queensway-Carleton Hospital
2008.01 - 2009.01
Emergency Room Registered Nurse
Queensway-Carleton Hospital
2004.01 - 2008.01
Obstetrics and Gynecology Registered Nurse
Queensway-Carleton Hospital
2000.01 - 2004.01
Registered Practical Nurse
Children’s Hospital of Eastern Ontario
1997.01 - 2000.01
Diversity Equity and Inclusion Program Certificate -
George Brown College
BScN Nursing -
St. Francis Xavier, Nova Scotia
Certificate Emergency Nursing -
Algonquin College
High-Risk Neonatal Program -
Ottawa University/CMNRP
Diploma of Nursing -
Algonquin College
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