Tammy Hartford
Kelowna,BC
Summary
Dynamic leader with a proven track record at Beautiful Clean' N' Crew, enhancing team productivity by implementing innovative project management tools and spearheading employee engagement initiatives. Skilled in strategic planning and critical thinking, adept at fostering cross-functional collaboration and driving operational excellence. Achieved significant improvements in efficiency and morale, demonstrating exceptional organizational and leadership abilities. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
17
17
years of professional experience
Work History
Management Team Member
Beautiful Clean'N'Crew
09.2013 - Current
- Managed cross-functional projects, ensuring timely completion and alignment with company goals.
- Conducted regular performance reviews for direct reports, identifying areas of strength and opportunities for improvement.
- Established performance metrics to track progress and drive continuous improvement efforts within the management team.
- Oversaw risk management protocols, proactively identifying potential issues before they became significant problems.
- Assisted in the recruitment process by interviewing candidates and making recommendations for hire based on their qualifications and fit with company culture.
- Developed and implemented strategic plans, streamlining operations and increasing overall team efficiency.
- Accomplished multiple tasks within established timeframes.
- Provided comprehensive training for new hires, facilitating seamless integration into the existing management structure.
Loss Prevention Officer
Costco
02.2011 - 11.2012
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Observed video surveillance systems for prompt emergency response.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Prevented unauthorized access to sensitive areas by maintaining strict key control procedures throughout the facility.
Tool Crib Attendant
WestJet Airlines
10.2010 - 11.2010
- Monitored incoming and outgoing tools to track locations.
- Kept inventory of hand tools and gauges calibrated for use.
- Facilitated preventive maintenance on equipment in line with company standards.
- Unpacked, inspected and stored new tools according to crib plans.
- Verified computer inventory against physical inventory and resolved discrepancies.
- Maintained instruments and tools to help team complete maintenance tasks quickly and with accurate outcomes.
Security Officer & Delivery Driver
Mission Hill Family Estate Winery
02.2008 - 08.2010
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Education
Police Academy Security Programs - Security Officer
Justice Institute of British Columbia
New Westminster, BC01-2008
High School Diploma -
P.G.S.S
Surrey, BC06.1985
Skills
- Delegation and Supervision
- Construction management/Residential construction
- Innovation and Creativity
- Organizational Development
- Verbal and written communication
- Staff Training and Development
- Performance Management/Team Leadership
- Schedule Preparation
- Contract Management
- Multitasking and Prioritizing
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
Languages
English
Timeline
Management Team Member
Beautiful Clean'N'Crew
09.2013 - Current
Loss Prevention Officer
Costco
02.2011 - 11.2012
Tool Crib Attendant
WestJet Airlines
10.2010 - 11.2010
Security Officer & Delivery Driver
Mission Hill Family Estate Winery
02.2008 - 08.2010
Police Academy Security Programs - Security Officer
Justice Institute of British Columbia
High School Diploma -
P.G.S.S
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