Tammy Harrison
Summary
Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales Associate
Mark's Work Wearhouse
North Bay, ON
06.2020 - Current
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained sales floor organization and visual merchandising standards to attract customer attention.
- Processed transactions accurately and efficiently, ensuring a smooth checkout experience for customers.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and enhancing loyalty efforts.
- Implemented promotional displays, effectively driving customer interest and increasing product visibility.
- Identified inventory discrepancies and communicated needs to management for timely replenishment actions.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Part Owner/Home Builder
TMT Contracting
Thornloe, Ontario
06.2009 - 11.2019
- Asserted control over material usage and contractor man-hours to keep projects in line with budgetary restrictions
- Communicated daily with vendors to keep project fully operational
- Evaluated team member strengths and assigned tasks based upon expertise and background
- Oversaw employee attendance record, handled payroll and ordered new materials for sites
- Completed accurate material and labor estimates for jobs with + budgets
- Work as laborer with contractors
Cashier
Walmart
New Liskeard, Ontario
02.2008 - 05.2009
- Checked prices for customers and processed items sold by scanning barcodes
- Counted cash in register drawer at beginning and end of shift
- Restocked, arranged and organized merchandise in front lanes to drive product sales
Senior Associate
Fields
Englehart, Ontario
10.2007 - 01.2008
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Promptly addressed concerns, complaints and inquiries to meet customer satisfaction
- Researched issues and took appropriate action to achieve speedy resolution
- Assigned tasks, reviewed performance and devised improvement plans or corrections
- Delivered superior client services, fostering strong rapport, retention and satisfaction
- Logged reports, expenses, receipts and sales documents into digital database Software
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- As store keyholder, confirmed completion of opening and closing duties and set alarm codes at close of business
Owner/Operator
JJ's Variety & Restaurant
Charlton , Ontario
06.2005 - 09.2006
- Set and administered annual operating budget, consistently maintaining controls and preventing overages.
- Led startup and opening of variaty business and provided business development, creation of operational procedures and workflow planning.
- Assessed, optimized and elevated operations to target current and expected demands.
- Updated financial accounts with current revenue and expense data and quickly resolved discrepancies to maintain compliance.
- Negotiated with vendors to acquire products at discounted price, saving
- Hired and mentored core start-up team, working to outline initial company policies and procedures.
- Managed restaurant business, cultivating positive and inviting atmosphere for employees and customers.
Skills
- New construction and renovation
- Project estimation and bidding
- Heavy lifting
- Problem Resolution
- Supervision
- Customer Service
- Communications
- Cash Register Operation
- Store Merchandising
- Product Knowledge
- Cash Handling
- Customer Complaint Resolution
- Partnership management
References
Maria Cooper. (249)358 6244
Emma Buffett.(705)303 3828
Steve Blunt. (705)-358-6996
Certification
Health and Safety
First aid
Timeline
Sales Associate
Mark's Work Wearhouse
06.2020 - Current
Part Owner/Home Builder
TMT Contracting
06.2009 - 11.2019
Cashier
Walmart
02.2008 - 05.2009
Senior Associate
Fields
10.2007 - 01.2008
Owner/Operator
JJ's Variety & Restaurant
06.2005 - 09.2006