Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tammy Hack

Medicine Hat

Summary

To advance to the Operations Superintendent position within the Medicine Hat Transit Department.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Reliable Lead Hand with exceptional team leadership and delegation skills. Proven history of offering management support in all tasks. Aiming to utilize strong critical thinking skills and a resourceful approach to problem-solving.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Transit Maintenance

City of Medicine Hat
01.2007
  • Morning – opening shop and airing up buses
  • Evening – fueling and cleaning of buses, transfer of fare boxes to secured area, ensuring that driver inspection sheets were turned into the correct department for follow-up
  • Cleaning and repair of bus shelters
  • Repair and replacement of transit signage
  • Ensuring the safety of drivers and passengers by performing snow removal and sanding at the shop, bus stops and the Transit Terminal
  • Acted as a relief driver when required
  • Previous employment available upon request

Lead Hand Operator

City of Medicine Hat
01.2010 - Current
  • Supervision of all other operators on my shift.
  • Co-ordinate buses to maintain schedules
  • Ability and knowledge to respond to customer and driver’s questions or complaints
  • Responsible for contacting police or medical personnel when needed
  • Operate assigned City Transit vehicle in a safe, courteous and timely manner
  • Trained for Special Transit
  • Developed a good rapport with co-workers and clients of both special and regular transit
  • Performed duties such as signing off and filing of daily trip inspections, approving Special Transit Applications, entering and investigate incidents in Prismatic and have participated in investigation meetings. I am responsible for compiling and distributing uniform orders. In my current position I am responsible for being on call when on duty and after hours according to our Lead Hand schedule. I have had experience with various office duties such as rounding and job interviewing. I also have experience with completing and distributing our Driver schedule to our Staff.
  • Ensured a safe work environment by adhering to safety protocols and conducting regular inspections.
  • Maintained updated knowledge of company policies and direct employees on rules and procedures when needed.
  • Helped coach and train new employees in safe practices, sharing knowledge of best practices..

Education

Grade 12 Equivalency Diploma -

01.1996

Skills

  • I have been a professional bus driver for the past 29 years The last 22 years have been with the Medicine Hat Transit Department, including the last 15 years as a Lead Hand Operator I am currently serving on the Joint Health and Safety, and the Transit Route, and Social Fund Committees
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Workplace ethics
  • Supervisory support
  • Overtime management
  • Willing to learn

Certification

  • 2024 Revised Joint worksite Health & Safety Training
  • 2022 Respect in Workplace Training
  • 2021 Workplace Harassment & Violence Prevention Training
  • 2019 Drug Awareness Recognizing Signs & Symptoms

Training

  • 2017 1-200 Basic Incident Command System Training
  • 2017 Defensive Driving
  • 2017 OH & S Act Regulation and Code Overview Training
  • 2017 Emergency First Aid Training
  • 2015 De-escalating Potentially Violent Situations Training
  • 2014 OH&S Act Regulation and Code Review Training
  • 2012 Coaching the customer learning opportunity Training
  • 2010 Load Securement, Pre-trip maintenance, Fatigue management, Provincial Hours of Service
  • 2010 Joint Health & Safety Committees Course
  • 2003 Air Brake Endorsement
  • 1998 School Bus Endorsement

Timeline

Lead Hand Operator

City of Medicine Hat
01.2010 - Current

Transit Maintenance

City of Medicine Hat
01.2007

Grade 12 Equivalency Diploma -

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