Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tammy Gallan

Tammy Gallan

Sherwood Park,AB

Summary

As a self-motivated Manager at my own Excavation Company, I led a team to enhance customer satisfaction and cut operational costs, demonstrating exceptional team leadership and decision-making skills. Successfully negotiated with suppliers and improved marketing strategies, showcasing my ability to solve problems effectively and mentor staff for peak performance.

Overview

6
6
years of professional experience

Work History

Manager, Excavation Company

Self Employed, CEO
10.2018 - 04.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved marketing to attract new customers and promote business.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Diploma of College Studies - Human Science

Cegep De La Gaspesie Et Des Iles
Gaspe, Quebec
06-2001

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Coaching and mentoring
  • Problem resolution

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Manager, Excavation Company

Self Employed, CEO
10.2018 - 04.2024

Diploma of College Studies - Human Science

Cegep De La Gaspesie Et Des Iles

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Tammy Gallan