Tammy Forsyth
Orillia,ON
Summary
Dynamic Team Leader at GM Financial with a proven track record in enhancing productivity through effective coaching and conflict resolution. Skilled in fostering collaboration and empowering team members, I successfully implemented performance metrics that improved individual contributions. My strong analytical thinking and exceptional communication skills drive team success and goal achievement.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Team Leader
GM Financial
06.2000 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Education
Bachelor Of Business Administration And Management -
Sir Sandford Fleming College
Peterborough, ON06.1994
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Documentation and reporting
- Analytical thinking
- Goal setting
- Conflict resolution
- Coaching
- Performance evaluations
- Call center operations
- Verbal and written communication
- Task delegation
- Leadership
- Effective communication
Languages
English
Elementary
Certification
Call Center Agent
CPR
Leadership and Development
Timeline
Team Leader
GM Financial
06.2000 - Current
Bachelor Of Business Administration And Management -
Sir Sandford Fleming College
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