Summary
Overview
Work History
Skills
Professional Development Technology Skills
Highlights Of Accomplishments
Languages
Timeline
Generic

Tammy Formoe

St. Albert,AB

Summary

Operations Management Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.

Overview

16
16
years of professional experience

Work History

Business Manager

Pique Lifestyle
09.2023 - Current
  • Streamlined business processes by implementing new project management tools and techniques.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
  • Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
  • Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
  • Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
  • Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Oversee approximately 1600 incoming calls and emails per day from customers.

Condo Manager

Sierras of Inglewood
01.2022 - 08.2023
  • Manage Multi Use Condominium Project with 124 Residential and 7 Retail units
  • Offer guidance and distribute tasks among the team members.
  • Oversee facilities, guest accommodations, and the online retail platform.
  • Maintain and track Accounts Receivable and Accounts Payable
  • Operations and property maintenance.
  • Reduced operational costs with a savings of $42,000 through comprehensive process improvement initiatives and resource management.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Insurance Agent

Belair Direct
01.2021 - 01.2022
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Assist clients with updating insurance requirements, updating client profiles, creating new insurance policies in the home and automotive sector.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.

Manager

Saint City Prohibition
01.2015 - 01.2021
  • Oversee company-wide daily operations, revenue generation, business development and customer service activities
  • Presided over social media marketing, events planning & coordination, order purchasing & inventory management, administrative leadership and bookkeeping activities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
  • Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
  • Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Documentation Lead / Administrator

Lockwood Valves Canada
01.2012 - 01.2015
  • Assumed Documentation Lead role to support company-wide project administration, records management, stakeholder engagement and customer service
  • Worked closely with sales representatives, project managers, engineers & external clients —compiled documentation packages, updated database systems and generated reports.
  • Managed high-priority projects, ensuring timely completion and alignment with company objectives.
  • Ensured consistent quality in all departmental outputs by implementing rigorous quality assurance processes and procedures.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Entered and maintained departmental records in company database.

Outside Sales Rep. / Office Administrator

Murray's Trucking
01.2010 - 01.2012
  • Spearheaded sales management, new account acquisition, relationship development & customer service activities
  • Promoted transportation & logistical services for clients spanning across Alberta — assisted dispatch operations, prepared invoices, generated POs, processed payments and ensured on-time availability of services
  • Supported the implementation of health & safety systems, compiled documents & records and ensured OH&S compliance.
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
  • Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
  • Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
  • Improved customer retention rates by addressing concerns proactively and providing exceptional service throughout the sales process.
  • Negotiated contracts skillfully, securing favorable terms for both the company and its clients.
  • Established new accounts through cold calling and personal visits to potential customers.

Marketing Specialist

House Maxx
01.2008 - 01.2010
  • Increased brand awareness by developing and implementing targeted marketing campaigns.
  • Boosted lead generation through the creation of engaging content for social media platforms.
  • Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
  • Managed cross-functional teams to successfully execute product launches and promotional events.
  • Coordinated trade show participation, maximizing company exposure at industry events.
  • Planned marketing initiatives and leveraged referral networks to promote business development.

Skills

  • Office Administration
  • Operations Management
  • Client Relationship Management
  • Operational Oversight
  • Product Launches
  • Strategic Initiatives
  • Operational Leadership
  • Team Building and Leadership
  • Coaching and Mentoring
  • Process Improvement
  • Project Management
  • Staff Management
  • Performance Evaluations
  • Decision-Making
  • Problem Solving
  • Critical Thinking
  • Adaptability
  • Employee Development
  • KPI Tracking
  • Staff Training/Development
  • Stakeholder Engagement
  • Reputation Management
  • Property Management
  • Business Development
  • Various CRM Systems
  • Workflow Streamlining
  • Documentation
  • Inside & Outside Sales
  • Quality Control
  • Expense Monitoring
  • Strategic Planning
  • Communication Skills (Verbal/Written)
  • MS Office Suite, G Suite, Various Database Systems
  • Documentation and Reporting
  • Customer Retention
  • Policy Implementation
  • Partnership Development
  • Staff Training
  • Employee Management

Professional Development Technology Skills


  • Technology Skills: Contact 360, BDI, MS Office Suite (Word, Excel, PowerPoint, Outlook), G Suite (Docs, Sheets, Drive), CRM – Nurture to Profit, POS Systems, Document Management Systems, Canva, Asana, Maintain X, Uplisting, Hospitable, Price Labs, Condo Control, Loom, Slack.

Highlights Of Accomplishments

  • Operations Leadership: Reduced costs, diversified revenue streams & exceeded KPIs — championed the implementation of POS & CRM systems, created client databases, developed online social media presence, directed marketing campaigns, implemented lean practices and expanded service offerings.
  • Customer Service: Catapulted customer satisfaction & promoted quality service delivery — led the recruitment & training of new associates, reviewed sales forecasts and ensured on-time availability of products & supplies. Developed employee training manuals, coordinated events and drove marketing initiatives.
  • Project Administration: Supported multi-million-dollar projects and drove excellence — collaborated with project management teams to prepare document packages for construction, maintenance and turnaround projects. Updated database systems, verified heat trace numbers and compiled inspection reports.

Languages

English
Native or Bilingual

Timeline

Business Manager

Pique Lifestyle
09.2023 - Current

Condo Manager

Sierras of Inglewood
01.2022 - 08.2023

Insurance Agent

Belair Direct
01.2021 - 01.2022

Manager

Saint City Prohibition
01.2015 - 01.2021

Documentation Lead / Administrator

Lockwood Valves Canada
01.2012 - 01.2015

Outside Sales Rep. / Office Administrator

Murray's Trucking
01.2010 - 01.2012

Marketing Specialist

House Maxx
01.2008 - 01.2010

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Tammy Formoe