Summary
Overview
Work History
Education
Skills
Languages
Timeline
Additional INFORMATION
Generic

Tammy Durocher

Windsor,ON

Summary

Dynamic customer service professional with proven expertise at Herby Curby, excelling in conflict resolution and scheduling. Recognized for enhancing customer satisfaction through empathetic communication and efficient problem-solving. Proficient in CRM software and adept at managing high-pressure situations, ensuring loyalty and repeat business.

Personable and highly organized with passion for providing top-notch service and support. Understanding of customer relations and adept at managing inquiries and resolving issues promptly. Committed to enhancing customer satisfaction and streamlining administrative processes.

Overview

3
3
years of professional experience

Work History

Customer Service Administrator

Herby Curby
10.2024 - 07.2025
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
  • Coordinated closely with sales representatives to address any order-related questions or discrepancies reported by customers promptly.

Customer Service Representative

Prosol Durox
03.2024 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Office Administrator

Simplicity Car Care
09.2022 - 07.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.

Education

High School Diploma -

W.F Herman Secondary School
Windsor, ON
06-1996

Skills

  • Customer service and support excellence
  • Cash handling
  • Call center experience
  • Scheduling appointments
  • Data entry
  • Payment processing
  • Time Management
  • CRM software
  • Windows,Microsoft Word
  • Administration, filing,phone etiquette

Languages

English
Full Professional

Timeline

Customer Service Administrator

Herby Curby
10.2024 - 07.2025

Customer Service Representative

Prosol Durox
03.2024 - 08.2024

Office Administrator

Simplicity Car Care
09.2022 - 07.2023

High School Diploma -

W.F Herman Secondary School

Additional INFORMATION

Driver's license/own vehicle

Fluent in English reading/written

Well organized

Works well individually and as a team player

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Tammy Durocher