Tammy Durocher
Windsor,ON
Summary
Dynamic customer service professional with proven expertise at Herby Curby, excelling in conflict resolution and scheduling. Recognized for enhancing customer satisfaction through empathetic communication and efficient problem-solving. Proficient in CRM software and adept at managing high-pressure situations, ensuring loyalty and repeat business.
Personable and highly organized with passion for providing top-notch service and support. Understanding of customer relations and adept at managing inquiries and resolving issues promptly. Committed to enhancing customer satisfaction and streamlining administrative processes.
Overview
3
3
years of professional experience
Work History
Customer Service Administrator
Herby Curby
10.2024 - 07.2025
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Coordinated closely with sales representatives to address any order-related questions or discrepancies reported by customers promptly.
Customer Service Representative
Prosol Durox
03.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Office Administrator
Simplicity Car Care
09.2022 - 07.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
Education
High School Diploma -
W.F Herman Secondary School
Windsor, ON06-1996
Skills
- Customer service and support excellence
- Cash handling
- Call center experience
- Scheduling appointments
- Data entry
- Payment processing
- Time Management
- CRM software
- Windows,Microsoft Word
- Administration, filing,phone etiquette
Languages
English
Full Professional
Timeline
Customer Service Administrator
Herby Curby
10.2024 - 07.2025
Customer Service Representative
Prosol Durox
03.2024 - 08.2024
Office Administrator
Simplicity Car Care
09.2022 - 07.2023
High School Diploma -
W.F Herman Secondary School
Additional INFORMATION
Driver's license/own vehicle
Fluent in English reading/written
Well organized
Works well individually and as a team player