Tammy Dowhan
Amhertsburg,ON
Summary
Experienced travel consultant professional prepared for this role. Adept at crafting personalized travel itineraries, managing bookings, and ensuring client satisfaction. Strong focus on team collaboration, adapting to changing needs, and delivering results. Skilled in customer service, problem-solving, and maintaining up-to-date knowledge of travel trends and regulations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Eyewear Sales Representative
Dr. Peter DiPasquale and Associates
08.2022 - Current
- Contributed to a positive work environment by collaborating effectively with team members and supervisors.
- Assisted clients in selecting appropriate lens coatings, materials, and treatments to meet their individual needs.
- Assisted in planning promotional events aimed at boosting brand awareness within the community.
- Demonstrated exceptional communication skills while presenting complex optical concepts in easily understandable terms for customers.
- Helped maintain an up-to-date knowledge base on industry trends and emerging frame technologies among staff members.
- Maintained a clean, organized, and visually appealing store environment to create an inviting atmosphere for customers.
- Developed strong relationships with customers, leading to repeat business and loyalty.
- Increased eyewear sales by actively engaging with customers and providing personalized recommendations.
- Enhanced store reputation with consistent delivery of knowledgeable and friendly customer service.
- Conducted regular merchandise audits to ensure accurate pricing information was displayed throughout store.
- Managed inventory effectively, ensuring optimal stock levels and timely reordering of popular products.
- Actively participated in ongoing professional development opportunities related to eyewear sales techniques and product knowledge.
- Troubleshot issues that arose during the sales process, providing solutions that satisfied both client expectations and company policies.
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
- Utilized E-Vision EMR to prepare work instructions and orders for fabricating eyeglasses and grinding lenses.
- Used measuring devices to measure clients' temple length, bridge and eye size, vertex distance, pupillary distance and optical centers of eyes.
- Performed cash, card, and check transactions to complete customer purchases.
- Recommended specific frames, lenses and lens coatings to suit client needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Front Desk Coordinator
Canadian College of Health, Science and Technology
02.2022 - 07.2023
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Collaborated with team members to address guest needs and ensure seamless operations.
- Scheduled appointments in Clinic Sense.
- Trained all staff on front desk procedures and policies.
- Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
- Provided administrative support to management staff, contributing to overall office productivity.
- Handled high volumes of incoming calls on multi line system directing callers to appropriate departments for prompt assistance.
- Used Sage to maintain and update records of internal data.
- Handled assignments independently with good judgement and critical thinking skills.
Esthetician
His and Hers Hair Salon, 2 Waves Beauty Bar and Shar's Spa
01.2011 - 02.2022
- Provided exceptional customer service and esthetics services using the lasted techniques and products
- Provided such Services as manicure, pedicure, paraffin wax, spray tanning, body treatments, relaxation massage, facials, Indian head massage and reflexology
- Sterilization of equipment using hospital grade disinfection standards, maintained the cleanliness of the spa
- Performed various reception duties such as answering the phone, scheduling clients for services, confirming appointments and updating client files
- Also assisted the spa owner with marketing
Front Desk Coordinator
Transitions Rehabilitation Association of St. Albert and District
01.2014 - 01.2015
- Ran the front office of an agency that provided services within the community, for individuals with exceptional needs
- Answered, assisted, took messages or redirected calls using a multi-line phone system, maintained office telephone system and voicemail set up, maintained company electronic In/Out board
- Welcomed incoming visitors and frontline staff, responded knowledgeably to questions and/or redirected to the appropriate personnel
- Maintained the front office, printer rooms, mail room, meeting room calendars including up-to-date booking and scheduling of events
- Processed both outgoing and incoming mail and couriers; assisted all program coordinators mail processed weekly bank deposits and managed petty cash
- Maintained association stationery and form inventory: printing room and lunch-room supplies; filled staff stationery order requests; placed online orders for supplies, received orders and distributed accordingly
- Typed memos, correspondences, minutes of meetings, reports etc
- As required; assisted program coordinators with special projects
- Assisted Human Resources with creating a new way to track employee eligibility for training courses, contacted eligible employees and scheduled them for upcoming trainings via phone and email; collected and entered staff time-cards for payroll using Sage 50 software
- Created and implemented a training manual for new hires in the Front Desk Coordinators role
Call Centre Customer Service Agent
BBDO-Dialogue Management Group
01.2004 - 01.2006
- Worked in both the Affiliate Rewards and Automobility Programs
- Answered incoming calls for customers who were purchasing new Chrysler/Dodge or Jeep vehicles and issued them control numbers to take to the dealership in order to receive a discount on their vehicle
- Determined eligibility for customers requiring adaptive equipment for their new vehicles
- Ensured all required supporting documents were present, contacted customers via mail requesting more information as needed or approved claims where eligibility had been met
- Assisted within the department training new hires, accompanying department leads to supplier events and assisting with special outbound call projects
- Used various types of office equipment to meet the demands of the work
Travel Consultant
LaSalle Travel, Clarke Travel, Mae's Travel and Dante Travel
01.1998 - 01.2004
- Helped clients plan vacations based upon their budgets, interests and lifestyles
- Researched travel destinations, visited various areas of the world to be better knowledgeable about resorts and attractions
- Booked trips using different travel software, the internet and the telephone
- Actively listened to the clients wants and needs in order to offer them the vacation of their dreams
- Stayed up to date on changes in the industry by continued education through conferences and travel shows; completed the College of Disney Knowledge program
- Issued airline tickets, invoiced payments, applied payments to bookings
Education
Fast Track Esthetician -
St. Clair College
Travel and Tourism -
Canadian Institute of Business
OSSD -
F.J. Brennan High School
TICO
OntarioSkills
- TICO Certified
- Goal oriented
- Building rapport
- Upselling strategies
- Travel research
- Travel industry expertise
- Travel arrangements
- Exceptional customer service
- Travel insurance
- Social media
- Executive travel
- Cultural sensitivity
- Client networking
- Accommodations booking
Accomplishments
- Marketed travel deals, special promotions and valuable discounts to clients through email, phone call, and monthly newsletters, which helped to boost sales volumes by 35%.
References
Available upon request
Certification
- Reflexology Certificate
- TICO Certificate
Volunteer Experience
St. Peter's ACHS Catholic Boys School, 01/01/17, 01/01/21, Assisted the school headmaster in the office, answering calls, emails, mail., Created spreadsheets to track tuition, enrollment, and student's grades., Filed reports to governing agencies on school enrollment and demographics., Organized the yearly Ball Hockey League by tracking payments, allotting teams, ordering jerseys and marketing., Escorted the students on various school trips acting as chaperone., Graded papers and tutored when needed.
Languages
English
Native or Bilingual
Timeline
Eyewear Sales Representative
Dr. Peter DiPasquale and Associates
08.2022 - Current
Front Desk Coordinator
Canadian College of Health, Science and Technology
02.2022 - 07.2023
Front Desk Coordinator
Transitions Rehabilitation Association of St. Albert and District
01.2014 - 01.2015
Esthetician
His and Hers Hair Salon, 2 Waves Beauty Bar and Shar's Spa
01.2011 - 02.2022
Call Centre Customer Service Agent
BBDO-Dialogue Management Group
01.2004 - 01.2006
Travel Consultant
LaSalle Travel, Clarke Travel, Mae's Travel and Dante Travel
01.1998 - 01.2004
Travel and Tourism -
Canadian Institute of Business
OSSD -
F.J. Brennan High School
- Reflexology Certificate
- TICO Certificate
Fast Track Esthetician -
St. Clair College
TICO
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