Tammy Doucette
West Kelowna
Summary
With over 40 years of experience in delivering exceptional customer service, I have built a solid reputation as a dependable and dedicated team player. My talent for anticipating and addressing customer needs has consistently led to high levels of satisfaction. Throughout my career, I have upheld health and safety standards in all areas, ensuring a secure and pleasant environment for both customers and colleagues. As an organized, self-motivated, and reliable professional.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonalds
10.2015 - Current
- Responsible for running shifts
- Responsible for all cash, changing tills and making sure they balanced
- Trained on table in kitchen
- Trained on computerized cash register
- Prep all food items
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Cultivated warm relationships with regular customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Housekeeping, Restaurant ,Bartender and Server
Carmacks Hotel And Grocery
04.2006 - 06.2015
- Served high customer volumes during special events, nights, and weekends.
- Served food and beverages promptly with focused attention to customer needs.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Education
College diploma - Hotel Management
Sundance College
Calgary, AB04.2023
Skills
- Key Holder
- Food Preparation
- Food Safety
- Host/Hostess
- Kitchen Experience
- Cleaning Experience
- Cash Handling
- Cooking
- Store Management Experience
- Food Production
- Restaurant Experience
- Bartending
- Flexible schedule
- Food station setup
Certification
- First Aid
- Food Safe
Personal Information
- Total Experience: Over 40 years of excellent customer service
- Willing To Relocate: Anywhere
Timeline
Shift Manager
McDonalds
10.2015 - Current
Housekeeping, Restaurant ,Bartender and Server
Carmacks Hotel And Grocery
04.2006 - 06.2015
College diploma - Hotel Management
Sundance College
Similar Profiles
Andrew CalderonAndrew Calderon
Crew Member at McdonaldsCrew Member at Mcdonalds
Ryli WilkinsonRyli Wilkinson
Cashier at McDonaldsCashier at McDonalds
Payton KildowPayton Kildow
Crew Member at McdonaldsCrew Member at Mcdonalds
Henry ChristophersonHenry Christopherson
Mcdonalds employee at McdonaldsMcdonalds employee at Mcdonalds
Clark SwiftClark Swift
Concrete Finisher at Valley Curbing LTD.Concrete Finisher at Valley Curbing LTD.