Summary
Overview
Work History
Education
Skills
Timeline
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TAMMY DOMEIJ

Fort St. John,BC

Summary

Adaptable Senior Service/parts Advisor with skills in managing warranty claims, leading teams to meet targets, and improving service processes. Knowledgeable in diagnosing vehicle issues, ordering parts, and providing excellent customer service. Experienced in increasing sales revenue through upselling and cross-selling while maintaining positive customer relationships.

Overview

24
24
years of professional experience

Work History

SENIOR SERVICE ADVISOR

FORT CITY CHRYSLER
04.2023 - 10.2024
  • Collaborated with technicians to ensure accurate diagnoses and timely completion of repairs.
  • Managed warranty claims, ensuring proper documentation and communication with manufacturers.
  • Led a team of advisors to consistently achieve monthly performance targets and objectives.
  • Assisted in creating promotional campaigns to increase sales of maintenance packages and add-on services.
  • Streamlined service processes for improved efficiency and productivity within the department.
  • Established rapport with new clients by conducting thorough vehicle intake assessments and providing transparent pricing estimates.
  • Mentored junior advisors, sharing industry knowledge and best practices to enhance their skills.

PARTS ADVISOR

FORT MOTORS
04.2001 - 04.2023
  • Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
  • Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
  • Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
  • Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
  • Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
  • Ordered parts for customers, repair shops and department for use in automotive and RV equipment.

Education

High School Diploma -

FORT NELSON SECONDARY
FORT NELSON
06-1995

Skills

  • Automotive industry experience
  • Customer service expertise
  • Exceptional communication
  • Team Management
  • Technical knowledge
  • Warranty Administration
  • Excellent Communication
  • Computer Skills
  • Handling Customer Complaints
  • Customer Relationship Management
  • Documentation And Reporting
  • Workflow Management

Timeline

SENIOR SERVICE ADVISOR

FORT CITY CHRYSLER
04.2023 - 10.2024

PARTS ADVISOR

FORT MOTORS
04.2001 - 04.2023

High School Diploma -

FORT NELSON SECONDARY

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TAMMY DOMEIJ