A dynamic leader with a proven track record at McMan Youth Family and Community Services Association, I excel in fostering teamwork and collaboration, and implementing evidence-based practices. My strategic planning and relationship-building skills have significantly enhanced program outcomes and staff professional development, underscoring my commitment to continuous improvement and excellence in service provision.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Senior Practice Specialist
McMan Youth Family and Community Services Association
02.2017 - Current
Established strong relationships with key stakeholders, ensuring support for program initiatives.
Developed strategic plans, setting clear objectives and achievable milestones for the team.
Coached team members on professional development opportunities, contributing to improved overall performance.
Led change management efforts, supporting staff through transitions and promoting buy-in for new initiative.
Championed continuous learning by staying abreast of emerging trends, research findings, and best practices within the field of practice specialization.
Enhanced client outcomes by implementing evidence-based practices and guidelines.
Championed client and program advocacy efforts.
Facilitated workshops that supported skills development for staff related to their direct line of work.
Championed diversity and inclusion efforts within the organization, fostering a more welcoming environment for all clients served.
Enhanced the quality of case management services by implementing best practices and evidence-based approaches.
Launched new initiatives aimed at addressing specific community needs, leading to more comprehensive support systems for families.
Conducted regular performance evaluations of staff members, providing constructive feedback to drive continuous improvement in service provision quality.
Collaborated with community members to develop and implement service initiatives.
Established and maintained relationships with key stakeholders.
Utilized grant writing skills to secure additional program funding.
Acting CEO
Ronald McDonald House Alberta
01.2016 - 01.2017
Developed key operational initiatives to drive and maintain substantial business growth.
Enhanced brand reputation with effective marketing campaigns and public relations efforts.
Created a positive work culture, resulting in increased employee satisfaction and retention rates.
Reported to the board of directors on outcomes, program development and finial statements on a quarterly basis.
Director of Family Services
Ronald McDonald House
04.2014 - 01.2016
Advised on policy changes related to family services, influencing decision-making processes at various levels of the organization.
Established effective communication channels between staff, clients, and partner organizations to promote collaboration and information sharing.
Evaluated program effectiveness through data analysis, making necessary adjustments to achieve desired outcomes.
Implemented innovative outreach strategies to engage underserved populations, increasing overall program accessibility.
Managed budgets and resources to ensure optimal allocation of funds for program success.
Provided leadership, guidance and support to staff members.
Participated in community events to promote services and engage with public.
Developed and implemented training programs for staff.
Managed volunteer programs.
Program Supervisor
Hull Services
03.1998 - 04.2015
Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
Provided ongoing direction and leadership for program operations.
Developed strong relationships with community partners to secure resources and support for various programs.
Assessed potential new clients'' suitability for the program during intake interviews or evaluations, ensuring proper placement within the residential setting based on their needs.
Streamlined daily operations, successfully delegating tasks to team members based on their strengths and abilities.
Developed and implemented training programs for staff.
Boosted overall program efficiency by analyzing data trends, identifying areas for improvement, and implementing necessary changes.
Improved program quality by developing and implementing individualized service plans for clients.
Child and Youth Worker
Hull Services
02.1989 - 03.1998
Education
Corrections
Algonquin College
Ottawa, None
05-1988
Skills
Teamwork and collaboration
Problem-solving
Excellent communication
Critical thinking
Organizational skills
Adaptability and flexibility
Relationship building
Training and mentoring
Professionalism
Continuous improvement
Languages
English
Full Professional
Certification
Certified Child and Youth Care Worker
First Aid Trainer
Critical Incident Stress Debriefing
Compassion Fatigue Facilitator
Timeline
Senior Practice Specialist
McMan Youth Family and Community Services Association
02.2017 - Current
Acting CEO
Ronald McDonald House Alberta
01.2016 - 01.2017
Director of Family Services
Ronald McDonald House
04.2014 - 01.2016
Program Supervisor
Hull Services
03.1998 - 04.2015
Child and Youth Worker
Hull Services
02.1989 - 03.1998
Certified Child and Youth Care Worker
First Aid Trainer
Critical Incident Stress Debriefing
Compassion Fatigue Facilitator
Corrections
Algonquin College
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