Tammy Bouchard
Vanier,ON
Summary
Versatile and adaptable associate with a solid background in retail and customer service. Known for strong organizational skills and ability to contribute to team success, consistently achieving high customer satisfaction rates and optimizing operational efficiency.
Overview
3
3
Certifications
3
3
Worked in Customer service
20
20
Worked in health care
5
5
Worked as a PSW
Work History
Genral Merchandise
Loblaw
Vanier MacArthur
07.2022 - 07.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
PC Express
Loblaw
Vanier MacArthur
06.2022 - 07.2023
- Assisted customers in selecting products based on preferences and needs.
- Coordinated with suppliers to ensure product availability and quality.
- Managed customer orders and tracked delivery schedules efficiently.
- Organized client preferences and purchase history to enhance future shopping experiences.
- Bagged groceries to ensure product integrity, separating fragile items and preserving freshness of frozen and perishable foods.
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within the local area.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Scanned items during order fulfillment to maintain accurate system stock information.
- Collaborated with teammates to complete daily tasks during busy times.
- Listened to customer needs to identify and recommend best products and services.
- Suggested comparable products to replace out-of-stock items.
- Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
Cashier
Loblaw
Vanier MacArthur
12.2021 - 07.2023
- Responded to customer inquiries and provided store information to enhance shopping experience.
- Provided exceptional customer service through active listening and engagement to promote customer satisfaction.
- Collaborated with front-end staff to streamline customer assistance and improve service efficiency.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Checked customer IDs to confirm legal age for alcohol and tobacco sales.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Garden Center Associate
Loblaw
Vanier MacArthur
2022 - 06.2023
- Assisted customers in selecting plants and gardening supplies.
- Maintained cleanliness and organization of garden center displays to enhance customer shopping experience.
- Operated cash register and processed customer transactions efficiently.
- Restocked shelves to ensure product availability and meet customer demands.
- Provided information on plant care and gardening techniques to customers.
- Collaborated with team members to enhance customer service experiences.
- Assisted in loading purchased items into vehicles.
- Processed incoming shipments of plants and other merchandise.
- Organized merchandise displays to showcase products effectively and attract customer interest.
- Inspected plants for signs of disease or damage before sale.
- Greeted customers upon arrival and provided assistance as needed.
- Stood for long periods of time.
Food and Nutrition Aid
Parley Health
Ottawa, Ontario
10.2005 - 02.2021
- Collaborated with dietitians to understand specific dietary restrictions and preferences.
- Supported meal preparation and assembly to meet specific patient dietary needs.
- Delivered meals to patients while adhering to food safety protocols to ensure quality care.
- Maintained cleanliness of kitchen and dining areas to meet health standards.
- Followed standardized recipes to ensure consistent food quality and presentation.
- Performed quality control inspections of all prepared meals prior to serving.
- Ensured that all foods served were properly labeled and dated.
- Followed infection control procedures when handling food products
- Recorded temperatures of hot foods upon delivery from the kitchen.
- Assisted with inventory management by tracking expiration dates on stored items.
- Supported inventory management by tracking food supplies and reporting shortages.
- Stocked shelves with necessary items such as condiments and beverages.
- Interacted with residents to create positive and enriching dining experiences.
- Helped with meal prep for daily meals, following strict sanitation, and food handling guidelines
- Attended monthly meetings related to nutrition services at the facility.
Education
Diploma - Addiction Counseling
CDI College
Ottawa, ON07-2004
Skills
- Sales transactions management
- Product knowledge
- Customer service excellence
- Food safety compliance
- Time management
- Organizational skills
- Conflict resolution strategies
- Problem-solving techniques
- Team building
- Gental Persuasive Approach
- Decision-making
- Multitasking
- Dependable and responsible
- PPE use
- Calm under pressure
- Teamwork and cooperation
Certification
Addiction Worker
Smart Serve
Gentle Persuasive Approach
Work Preference
Work Type
Part TimeLocation Preference
On-SiteTimeline
Genral Merchandise
Loblaw
07.2022 - 07.2023
PC Express
Loblaw
06.2022 - 07.2023
Cashier
Loblaw
12.2021 - 07.2023
Food and Nutrition Aid
Parley Health
10.2005 - 02.2021
Garden Center Associate
Loblaw
2022 - 06.2023
Diploma - Addiction Counseling
CDI College