Tammy Bergeron
Sudbury
Summary
Dedicated professional, with extensive management experience. Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and have over 15 years of diverse operational roles, including as Owner of a successful short-term rental. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and guest satisfaction is paramount. Proven abilities in scheduling, ordering, inventory management and creating unique and inviting atmospheres. Highly organized with an emphasis on safety and communication. Regularly exceed sales goals. A master in the art of upselling.
Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.
Knowledgeable with proven track record of successfully managing and growing business. Leveraged strategic planning and operational expertise to enhance productivity and drive profitability. Demonstrated ability to lead cross-functional teams and implement innovative solutions.
Overview
19
19
years of professional experience
Work History
Owner
Candle House Getaway
12.2018 - Current
- Created five unique and inviting 5-star short term rentals.
- Always have welcoming atmospheres to enhance guest experiences
- Executed all advertising efforts, while streamlining booking coordination to prevent overlaps.
- Always maintained a 5-star cleanliness standard
- Ensured 100% open communication with guests fostering great experiences from booking to their return home. Resulting in referrals and repeat bookings.
Restaurant Manager
Mylar & Loreta's
05.2023 - 11.2024
- Recruit, hire, train, and coach over 30 staff members on customer service skills, food & beverage knowledge, sales, upselling and health & safety standards.
- Reduced costs by 7% through controls on overtime, operational efficiencies, and reduced waste.
- Consistently exceed monthly sales goals by a minimum of 10% by training FOH staff on upselling techniques and by creating a featured food and beverage program.
- Created a cross-training program ensuring FOH staff members were able to perform confidently and effectively in all positions.
- Grew customer based and increased restaurant social media accounts by 29% through interactive promotions, engaging postings, coupons and events.
- Please note, to keep my resume simple I am excluding many careers I have worked along my path. These two are my most relevant and it would be a great pleasure to discuss and enlighten you about all the many other hats I have worn.
Estimating Manager
Momma Bear to the Rescue Services
02.2007 - 09.2024
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
- Enhanced online presence with well-designed websites, engaging social media content, and targeted digital advertising campaigns.
- Streamlined operations by identifying inefficiencies and implementing cost-saving measures that improved overall profitability.
- Led a team of professionals, fostering a culture of creativity, collaboration, and performance excellence.
- Boosted customer satisfaction, refining customer service process to ensure quick and effective resolution of inquiries and complaints.
- Spearheaded community outreach initiatives, building brand awareness and contributing positively to local community.
- Introduced customer loyalty program, rewarding repeat business and building dedicated customer base.
- Launched successful referral program, encouraging satisfied customers to spread word about business.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Dispatcher Coordinator
True Northern Deliveries
08.2017 - 06.2022
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Maintained detailed records of dispatched calls, resource allocation, and incident outcomes for reporting purposes.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Generated reports to track deliveries and maintain proper records and documentation.
Education
Paralegal Diploma -
Sudbury, Ontario01.2009
Skills
- Accounting & Budgeting
- Proficient with POS systems
- Excellent interpersonal and communication skills
- Thrive under pressure and always meet deadlines
- Microsoft Office
- Food Safety
- Training
- Cash Handling
- Recruiting
- Advertising
- Team Management
- Catering
- Troubleshooting
- Purchasing
- Human Resources
- Sales Management
- Office Management
- Negotiation
- Cooking
- Fun and energetic
- Eager
- Designer
- Sales
- Interviewing
- Inventory Control
- Bartending
- Event Planning
- Dependable
- Goal Oriented
- Motivator
- Trustworthy
- Profit and Loss
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Business planning
- Strategic planning
- Project estimating
- Staff management
- Marketing
- Team oversight
- Financial management
- Staff hiring
- Business development
- Business launch
- Business administration
- Business marketing
- Growth strategy implementation
- Hiring and staffing
- Client engagement optimization
- Design coordination
- Attention to detail
- Decision-making
- Team leadership
- Effective leader
- Scheduling
- Goal setting
- Inventory control
- Inventory tracking and management
- Purchasing and planning
- Employee scheduling
- Staff training/development
- Delegating work
- Employee motivation
Languages
English
Full Professional
Timeline
Restaurant Manager
Mylar & Loreta's
05.2023 - 11.2024
Owner
Candle House Getaway
12.2018 - Current
Dispatcher Coordinator
True Northern Deliveries
08.2017 - 06.2022
Estimating Manager
Momma Bear to the Rescue Services
02.2007 - 09.2024
Paralegal Diploma -
Hobbies and Interests
Live theater, kayaking, bon fires, hiking, cooking, decorating on a budget and family (children, grandson and fur babies)
Similar Profiles
Daniella WachmanDaniella Wachman
Cabin Keeper/Trail Runner/Lodgekeeper at Getaway HouseCabin Keeper/Trail Runner/Lodgekeeper at Getaway House
Joseph MillerJoseph Miller
Project Manager at Getaway House IncProject Manager at Getaway House Inc
Breanna DawsonBreanna Dawson
Cabin Keeper at Getaway house inc.Cabin Keeper at Getaway house inc.
Pratham BansalPratham Bansal
Product Demonstrator at Club Demonstration ServicesProduct Demonstrator at Club Demonstration Services
Marc LavigneMarc Lavigne
Gestionnaire at Université LaurentienneGestionnaire at Université Laurentienne