Tammy Banning
Manager
Maple Ridge,Canada
Summary
Passionate about making a positive impact on individuals' lives and dedicated to pursuing a fulfilling career in the field of mental health. Utilizing empathetic nature and strong communication skills to provide support and guidance to those in need. Committed to continuous learning and professional development to excel in this rewarding and challenging role. Seeking opportunities to contribute to a team-oriented environment focused on promoting mental wellness and overall well-being.
Overview
27
27
years of professional experience
Work History
Manager Cash Services
Prospera Credit Union
04.2008 - 01.2018
- Oversaw leadership and management functions for branch customer service team.
- Oversaw departmental staffing needs, including hiring, training, and coaching.
- Coached team to enhance product and service cross-selling strategies to achieve departmental goals.
Financial Service Representative
Prospera Credit Union
01.2008 - 12.2018
- Handled initial service requests for walk-in customers and telephone inquiries.
- Identified opportunities to enhance customer relationships through product and service sales.
- Facilitated front line service by handling financial services, loans, and estate matters for diverse clientele.
- Complied with safety protocols in high-risk cash environments.
Customer Service Representative
Prospera Credit Union
01.2008 - 01.2018
- Offered key financial assistance to business and personal clientele.
- Showcased in-depth knowledge of internal services alongside competitive market alternatives.
- Facilitated smooth customer service processes by executing key administrative tasks.
Server
The Gillnetter Pub
01.2003 - 12.2006
- Facilitated customer service for sales over $2000 each day.
- Exhibit thorough proficiency in Squirrel and Micros point of sale platforms.
CEO/Event Planner
Cloud 9 Designs (self-employed)
08.2018 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Executed planning and coordination for over 500 weddings and events.
Bar and Restaurant Manager
The Shark Club Bar & Grill
01.2001 - 12.2003
- Led successful store launch, managing staff recruitment, training, and mentorship.
- Led the creation of budgets, managed expenses, and oversaw sales activities.
- Estimated costs for food and beverages to optimize spending.
- Generated business opportunities via community engagement.
Restaurant Manager
The Keg Steakhouse & Bar
01.1998 - 12.2001
- Supervised and scheduled a staff of 65 employees.
- Boosted revenue by implementing efficient staff training programs.
- Implemented systems for accountability, leading to improved productivity and morale.
- Maintained expenses below budget through accurate planning, waste reduction, purchasing, and cost-effective operating procedures.
- Recognized with premier sales accolade nationwide as Bar Manager in 2000.
Education
Certification - Event planner
08.2017
High school diploma or GED - undefined
Garneau Secondary
Ottawa, Ontario06.1989
Skills
- Dedicated professional with over 10 years experience in the hospitality industry
- 10 years experience within a financial service environment
- Fluent in English and French
- Client relationship building
- Inspirational leadership
- Leadership and people development
- Relationship and team building
- Operations management
- Planning and coordination
- Innovative and visionary
- Effective communicator and public speaker
- Effective decision making
- Operational excellence
- Strategic visioning
Languages
English
Native or Bilingual
Timeline
CEO/Event Planner
Cloud 9 Designs (self-employed)
08.2018 - Current
Manager Cash Services
Prospera Credit Union
04.2008 - 01.2018
Customer Service Representative
Prospera Credit Union
01.2008 - 01.2018
Financial Service Representative
Prospera Credit Union
01.2008 - 12.2018
Server
The Gillnetter Pub
01.2003 - 12.2006
Bar and Restaurant Manager
The Shark Club Bar & Grill
01.2001 - 12.2003
Restaurant Manager
The Keg Steakhouse & Bar
01.1998 - 12.2001
Certification - Event planner
High school diploma or GED - undefined
Garneau Secondary
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