Tammy Ameen
Mississauga,ON
Summary
Professional administrative specialist with comprehensive background in delivering efficient office support and customer service. Known for reliability and ability to adapt to changing needs, ensuring smooth office operations. Possesses strong organizational skills and collaborative mindset that fosters positive team environment.
Overview
11
11
years of professional experience
Work History
E-Commerce Owner
Www.braidenbaby.com
01.2022 - Current
- Leveraged customer feedback and reviews to continually refine and improve the online shopping experience, leading to increased repeat business.
- Coordinated successful promotional events resulting in increased brand awareness and customer acquisition.
- Increased sales revenue by developing and executing targeted marketing campaigns.
- Improved operational efficiency by implementing automated systems for inventory management, order processing, and financial tracking.
- Expanded online presence by creating engaging content for social media platforms and blog posts related to e-commerce topics.
- Established strong relationships with suppliers, negotiating favorable pricing and delivery terms.
- Developed a loyal customer base by delivering exceptional customer service through prompt communication and issue resolution.
- Enhanced user experience by optimizing website design and implementing seamless navigation features.
- Optimized checkout process to reduce cart abandonment rates, leading to higher conversion rates on the website.
- Managed day-to-day business operations.
Spa Coordinator
Hammam Spa
09.2015 - 10.2018
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Trained new hires on company policies, procedures, and best practices, contributing to a well-prepared team of professionals.
- Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
- Monitored access of guests and escorted to treatment areas.
- Resolved client concerns in a timely manner, fostering trust and loyalty among clientele.
- Enhanced customer satisfaction by providing exceptional service and creating personalized spa experiences.
- Fostered a positive work environment by promoting teamwork among staff members across various roles within the spa setting.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Streamlined appointment scheduling processes for improved efficiency and increased bookings.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
Client Services Officer
Wildeboer Dellelce LLP
09.2013 - 12.2015
- Organized and participated in client events and conferences, showcasing company expertise and fostering industry partnerships.
- Provided ongoing support to clients throughout the lifecycle of their relationship with the company, ensuring long-term satisfaction and retention.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Expedited completion of routine tasks by implementing efficient administrative procedures such as scheduling appointments, managing calendars, and coordinating travel arrangements for attorneys.
- Facilitated client meetings, taking detailed notes to ensure accurate record-keeping and follow-up actions.
- Maintained confidentiality of sensitive client information at all times while handling documents or discussing matters internally or externally.
Education
No Degree - Human Resource Management
University of Toronto
Toronto, ON06.2019
Skills
- Product sourcing
- Order Fulfillment
- Shipping logistics
- Fraud prevention
- Website optimization
- Tax Compliance
- Small business operations
- Verbal and written communication
- Customer Relations
- Marketing
- Administrative Oversight
- Business Administration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational Skills
- Retail knowledge
- Customer Retention
Languages
English
Native or Bilingual
French
Limited Working
Timeline
E-Commerce Owner
Www.braidenbaby.com
01.2022 - Current
Spa Coordinator
Hammam Spa
09.2015 - 10.2018
Client Services Officer
Wildeboer Dellelce LLP
09.2013 - 12.2015
No Degree - Human Resource Management
University of Toronto
Similar Profiles
Cassandra MandapCassandra Mandap
Nursing Clinical Student Practical Nurse at Humber River Hospital- Inpatient Surgery UnitNursing Clinical Student Practical Nurse at Humber River Hospital- Inpatient Surgery Unit
HIREN PATELHIREN PATEL
Senior Abilities and Accommodation Specialist at Humber PolytechnicSenior Abilities and Accommodation Specialist at Humber Polytechnic
TAMARA VIDAKOVICTAMARA VIDAKOVIC
Administrative Coordinator at O'Connor MacLeod Hanna LLPAdministrative Coordinator at O'Connor MacLeod Hanna LLP
Jaafar SingerJaafar Singer
Sales Associate at Canadian TireSales Associate at Canadian Tire
David LeeDavid Lee
E-Commerce Owner at DIGITMONE-Commerce Owner at DIGITMON