Tammie Talon
Brockville,Ontario
Summary
Highly-motivated with desire to take on new challenges. I work effectively unsupervised and mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best meet the company's needs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative
FixAuto Brockville
Brockville, ON
06.2018 - Current
- Manage administrative tasks, such as filing paperwork and answering phones.
- Maintain customer accounts and billing information.
- Assist customers with scheduling appointments or making payments.
- Process invoices from suppliers accurately and timely.
- Performs bookkeeping duties including accounts payable and receivable, general ledger entries, bank reconciliations.
- Greet customers and take time to answer questions.
- Use excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided customer service support to customers over the phone and by email.
- Performed account maintenance activities such as updating client information in databases.
- Set up and activated customer accounts.
Server/Front of House Supervisor
Rockport Boatlines
Rockport, ON
06.2008 - 10.2017
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees to perform duties.
- Prepared checks, itemizing total meal costs and taxes.
Server
OLG Casino
Gananoque, ON
04.2004 - 10.2008
- Took orders from customers accurately and in a timely manner.
- Prepared drinks according to standard recipes.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Prepared checks, itemizing total meal costs and taxes.
Education
Accounting and Payroll Technician
Willis Collage
Ottawa, ON10.2023
Grade 12 Diploma -
TR Leger
06.2021
Skills
- Data Entry
- Account Updating
- Data Collection
- Paperwork Processing
- Multi-Task Management
- Adaptive Team Player
- Positive and Professional
- QuickBooks
Certification
- Whmis-2018
- Smart Service-2018
References
References available upon request.
Timeline
Customer Service Representative
FixAuto Brockville
06.2018 - Current
Server/Front of House Supervisor
Rockport Boatlines
06.2008 - 10.2017
Server
OLG Casino
04.2004 - 10.2008
Accounting and Payroll Technician
Willis Collage
Grade 12 Diploma -
TR Leger
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