With a strong background in retail leadership and a passion for fostering inclusive, customer-focused environments, I am excited to apply for the Store Manager position, bringing the following experience and skills.
Proven experience in guiding high-performing teams to exceed sales and profit targets while cultivating a welcoming and diverse store culture
Demonstrative ability to thrive in dynamic environments and highly adaptable to shifting responsibilities and schedules, ensuring consistent results and a positive customer experience
Take great pride in leading operationally sound businesses by effectively managing policies, loss prevention, payroll, reporting, and scheduling to optimize efficiency and results
A positive approach to leadership emphasizes developing high-performing, customer-focused, and fashion-focused teams who deliver exceptional service
Lead by example in fostering memorable shopping experiences that build customer loyalty, while ensuring the store environment is clean, consistent, and visually inspiring
Proven track record in retail leadership, with as strong ability to drive daily performance by aligning teams to store goals and key performance indicators
Value open communication and have consistently maintained strong, collaborative relationships with leadership to support ongoing success
Skilled in analyzing sales performance, optimizing product placements, and maximizing profits through effective merchandising strategies
Overview
21
21
years of professional experience
Work History
CEO
LegArt Apparel Inc
Nanaimo, British Columbia
10.2014 - 08.2023
Developed and implemented strategic business plans to increase company profitability
Reviewed current systems and processes regularly for potential improvements or upgrades
Introduced innovative approaches that improved efficiency while reducing costs
Developed strategies for improving customer service standards throughout the company
Recruited, trained, mentored, and managed employees at all levels within the organization, scheduled shifts and tracked employee attendance
Managed executive team members to ensure successful execution of projects in a timely manner
Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry partners
Assessed financial performance of the organization on a regular basis and identified areas for improvement
Established policies and procedures that promoted an ethical work environment
Collaborated with marketing teams on campaigns aimed at increasing brand visibility in target markets
Drove revenue by cultivating successful client relations
Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business
Resource Room Assistant
Work BC
Duncan, British Columbia
01.2009 - 07.2014
Maintained personnel records in accordance with provincial government requirements
Ensured compliance with corporate policies and procedures
Assisted with resume writing, job search strategies, and goal setting
Identified barriers that prevent individuals from securing employment or advancing their careers
Provided emotional support throughout the entire process of finding suitable employment.
Collaborated with other professionals involved in providing services to job seekers
Provided support during the transition from unemployment or underemployment to full-time employment
Customer Service Rep
TD Canada Trust
Courtenay, British Columbia
01.2003 - 01.2007
Provided exceptional customer service to ensure customer satisfaction
Performed cashier duties including counting money, processing check deposits, issuing cash advances, and reconciling daily transactions
Recognized potential fraudulent activity in order to protect both the bank's assets and it's customers’ interests
Investigated discrepancies between actual transactions and recorded amounts in the computer system
Assisted customers with opening new accounts, completing deposits and withdrawals, and setting up online banking services
Ensured compliance with federal regulations related to financial institutions such as Anti-Money Laundering policies
Monitored daily operations within the branch including coin counters, teller windows
Identified opportunities to cross-sell bank products and services to existing customers based on their needs.
Promoted diverse array of financial products by continuously acquiring new industry knowledge.
Education
Business Administration And Management Diploma - Business Administration And Management
Make Your Mark Training And Consulting
Vancouver, BC
04-2015
High School Diploma -
Ladysmith Senior Secondary
Ladysmith, BC
Some College (No Degree) - Business Admin Technology (Diploma)
Vancouver Island University
Powell River, BC
References
References available upon request.
Timeline
CEO
LegArt Apparel Inc
10.2014 - 08.2023
Resource Room Assistant
Work BC
01.2009 - 07.2014
Customer Service Rep
TD Canada Trust
01.2003 - 01.2007
Business Administration And Management Diploma - Business Administration And Management
Make Your Mark Training And Consulting
High School Diploma -
Ladysmith Senior Secondary
Some College (No Degree) - Business Admin Technology (Diploma)
Senior sales Officer at CAPITAL APPAREL TECHNOLOGY (P) LTD, CAPITAL APPAREL TECHNOLOGY LtdSenior sales Officer at CAPITAL APPAREL TECHNOLOGY (P) LTD, CAPITAL APPAREL TECHNOLOGY Ltd