Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tammi Mannering

Delta,BC

Summary

Born and raised here in South Delta, I have worked in numerous team environments and offices over my 25 + years in the workforce. I am very comfortable liaising with accountants/bookkeepers along with business owners, city employees and other officials. I have extensive experience handling high security sensitive information and reading/reviewing company financials and corresponding books and records. Organization, great file keeping and problem solving have been paramount in my business both current and past. I am dependable, timely, work with little supervision and am a detailed orientated team player. I value building lasting local relationships and am ready to leverage my extensive training and experience to help the Wesgrove Team grow and reach their goals. Besides who can say no to working with Bowen the snack monster extraordinaire!

Overview

33
33
years of professional experience

Work History

Realtor

Zolo Realty
05.2017 - Current
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Wrote contracts to outline sales and purchases of properties.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Advised and informed prospective clients on current market activities and conditions.
  • Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
  • Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
  • Compared recently sold area properties to determine competitive market prices.
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Communicated with clients to understand property needs and preferences.
  • Advertised client properties through websites, social media, and real estate guides.
  • Presented purchase offers to sellers for consideration.
  • Advised clients on market conditions and property value for informed decision-making.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Reviewed market research data and changed sales plans accordingly.
  • Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Liaise with lawyers, notaries, appraisers, mortgage brokers and banks during purchase and sale of properties for clients
  • Maintains personal website EnduranceRealty.ca and business Facebook Page
  • In continuing educational courses with the Real Estate Board of Greater Vancouver and BCFSA to maintain relevancy, consumer safety and keep updated for license renewal.

Auditor

Canada Revenue Agency
04.2006 - 10.2017
  • Trust Compliance Officer - in depth audits of corporate and proprietorship business financials, expenses and income to correct or file up to date flagged and non compliant GST and Payroll Accounts
  • Worked closely with bookkeepers, CFOs and accountants to access and correct financial books and records for company audits
  • Interviewed auditees to gather data needed to conduct audits.
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
  • Executed audit phases and entered data into accounting software for analysis.
  • Planned and executed follow-up audits at appropriate intervals.
  • Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Analyzed data and findings to prepare reports detailing financial information.
  • Communicated with auditee staff to obtain necessary information for audits.
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Managed a constant rolling inventory of 250-350 accounts in non compliance
  • Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
  • Travelled on the road to businesses, trustees and accounting offices for interviews. Tracked and submitted expense reports for mileage and on road expenses.
  • Consulted clients on internal control systems development and audit program improvements.
  • Interviewed business owners to understand needs and explain audit scope.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
  • Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.
  • Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
  • Diminished outstanding debts by analyzing accounts for issues.
  • Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
  • Used accounting software to issue tax returns and prepare consolidated reports.
  • Found tax solutions to complicated tax issues or errors from incorrect tax filings.
  • Identified legal tax savings and recommended ways to improve profits.

Real Estate Agent

Macdonald Realty Westmar
09.2015 - 05.2017
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.

Collections Officer

Canada Revenue Agency
10.1999 - 04.2006
  • Spent 3 years on non trust collections (T1 & T2) and another 6 years in trust fund (GST & PAYROLL) collections for Federal Government
  • Worked closely with trustees, lawyers, financial institutions, employers and bailiffs during the collections process. Experienced in Land title and Property Searches and placing liens, court orders and garnishees and Requirements to Pay Demands on wages and bank accounts. Deemed Trust claims also reconciled and issued/negotiated.
  • Maintained a rolling inventory of 300-450 non compliant accounts
  • Initiated negotiations for debt recovery through email, telephone and mail contact.
  • Advised customers of necessary actions and strategies for debt repayment.
  • Located and monitored overdue accounts by using automated systems.
  • Verified and reviewed customer account information.
  • Received inbound calls and answered questions from customers satisfactorily.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Assisted debtors in setting up payment plans to recover overdue balances.
  • Used skip tracing and other techniques to locate debtors.
  • Started foreclosure and repossession processes when warranted.
  • Utilized skip tracing tools to locate clients.
  • Negotiated to collect balance in full.
  • Counseled debtors on payment options and arranged installment agreements.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
  • Achieved performance goals on consistent basis.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Trained new team members on scripts, company services, and collection strategies.
  • Maintained high volume of calls and met demands of busy and productive team.
  • Taught courses in class room setting to new intake BFSTO staff and did shadowing with them

Waitress

Reo’s Restaurant
07.1992 - 09.1999
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Power Smart Team Youth Marketing Agent

BC Hydro
09.1997 - 03.1998
  • Partnered cross-functionally to identify marketing opportunities to support brand objectives For Power Smart campaign
  • Conducted School presentations for local schools classrooms with experiments and other educational tools to educate youth on Power Smart concepts
  • Developed corporate communications strategies, programs and projects.
  • Responded to customer inquiries promptly and professionally to increase customer satisfaction.
  • Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
  • Developed marketing materials, collaborating with colleagues to maintain consistent brand voice.
  • Attended industry events and trade shows to promote brand and build relationships with potential customers.
  • Conducted market research and analysis to identify consumer trends and preferences.
  • Developed and implemented comprehensive marketing strategies to increase brand awareness and customer acquisition.
  • Created reports to track performance of marketing campaigns and suggest improvements.
  • Strengthened outreach by coordinating events to maximize marketing initiatives.
  • Managed budget for marketing initiatives, carefully keeping spending within allocated limits.
  • Created and implemented customer loyalty programs to increase customer retention and loyalty.
  • Distributed advertising and marketing collateral to store locations.
  • Continually maintained and improved company's reputation and positive image in markets served.

Waitress & Banquet Hall Staff

Tsawwassen Golf And Country Club
07.1990 - 07.1992
  • Worked at the Coffee Shop serving golfers in the mornings.
  • Also worked int he banquet halls setting up and preparing for large events, groups and business meetings.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Served, cleaned up and reconciled cash and sales at tend of the day.
  • Worked with a team of servers, buskers, cooks and bartenders.

Education

Real Estate Trading Services Licensing Course - Real Estate

UBC Saunders School of Business
Vancouver, BC
10.2014

Peer Facilitation Of Conflict In The Workplace -

Okanagan University College
Faculty Of Adult & Continuing Education
07.2001

Solution Based Coaching -

Okanagan University College
Faculty Of Adult & Continuing Education
07.2001

Bachelor of Arts - Communications

Simon Fraser University
Burnaby, BC
02.1997

High School Diploma -

South Delta Secondary School
Delta, BC
06.1992

Skills

  • Public Speaking
  • Staff /Client Management
  • Listing Agreements/Buyer Contracts
  • MS Office Fluent
  • Market and Competitive Analysis
  • Title Search Savy
  • Contract Negotiations
  • Property Staging
  • Marketing and Advertising
  • Database Management
  • Networking and Business Development
  • Legal Requirements
  • Open House Preparation
  • CRM Tracking
  • Accounting and Bookkeeping
  • General Office Functions
  • Real Estate Law
  • Property Improvements
  • Interior Staging
  • Coordinate Closings
  • Effective Presentations
  • Profits and Losses Tracking
  • Account Reconciliation
  • Regulatory Filings
  • Financial Statements Expertise
  • Tax Return Preparation
  • Effective and Professional Communication
  • Critical Thinking and Analysis
  • Payroll Processing
  • Accounting Policy and Control
  • Negotiation and Conflict Resolution

Accomplishments

  • 2022 Zenith Award. Top 15% of Zolo Agents Gold Club Awardee
  • 2019 Medallion Club Member Top 10% of Agents in the Real Estate Board of Greater Vancouver
  • 2019 Top Five Zolo Realty Agents Across Canada
  • 2017 Challenge Iceland 70.3 Triathlon finisher
  • 2016 Challenge Roth Germany Full Distance Worlds Triathlon Finisher & Victoria 70.3 Ironman Finisher
  • 2014 Ironman Whistler Canada Triathlon Finisher
  • 2013-2014 Seattle to Portland Bike Race both years & Oliver 70.3 Ironman Finisher
  • 2008 United Way Charitable Workplace Campaign Chair for Burnaby Fraser/Surrey Tax Centre, CRA campuses Coordinated three months of events with volunteers to raise over $180,000.00 in donations

Timeline

Realtor

Zolo Realty
05.2017 - Current

Real Estate Agent

Macdonald Realty Westmar
09.2015 - 05.2017

Auditor

Canada Revenue Agency
04.2006 - 10.2017

Collections Officer

Canada Revenue Agency
10.1999 - 04.2006

Power Smart Team Youth Marketing Agent

BC Hydro
09.1997 - 03.1998

Waitress

Reo’s Restaurant
07.1992 - 09.1999

Waitress & Banquet Hall Staff

Tsawwassen Golf And Country Club
07.1990 - 07.1992

Real Estate Trading Services Licensing Course - Real Estate

UBC Saunders School of Business

Peer Facilitation Of Conflict In The Workplace -

Okanagan University College

Solution Based Coaching -

Okanagan University College

Bachelor of Arts - Communications

Simon Fraser University

High School Diploma -

South Delta Secondary School

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Tammi Mannering