Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
OfficeManager
TAMMARA ROBERGE

TAMMARA ROBERGE

Surrey,BC

Summary

Hardworking employee enthusiastic about learning in any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

8
8
years of professional experience

Work History

Sales Representative

Jacuzzi Backyard Living
06.2022 - 08.2023
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Negotiated contracts with clients and developed relationships with key personnel.

Car Detailer

DRIVING FORCE Vehicle Rentals, Sales & Leasing
05.2021 - 06.2022
  • Maintained clean, tidy and safe work environment.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Collected and disposed of trash in vehicle console spaces and under seats.
  • Shined vehicle windows and windshields to remove water spots.
  • Washed cars and trucks daily for auto dealership.
  • Refilled gas tanks and documented fluid levels.

Stock Associate

LORDCO
07.2020 - 07.2021
  • Maintained effective team member communication.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Managed inventory storage in clean and organized fashion.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Maintained stockroom records and generated reports for management.

Customer Service Representative

Budget Car Rental
08.2019 - 08.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers about billing, payment processing and support policies and procedures.

Hostess

Earls Kitchen + Bar
06.2018 - 07.2019
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.

Supervisor

Tim Horton's
08.2015 - 09.2016
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.

Education

High School Diploma -

Penticton Secondary
Penticton, BC
09.2017

Skills

  • Reading Comprehension
  • Onsite Product Demonstrations
  • Online Chat
  • Serve Customers
  • Quote Information
  • Google Docs
  • Promotional Campaigns
  • Upselling Techniques

Accomplishments

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Timeline

Sales Representative

Jacuzzi Backyard Living
06.2022 - 08.2023

Car Detailer

DRIVING FORCE Vehicle Rentals, Sales & Leasing
05.2021 - 06.2022

Stock Associate

LORDCO
07.2020 - 07.2021

Customer Service Representative

Budget Car Rental
08.2019 - 08.2020

Hostess

Earls Kitchen + Bar
06.2018 - 07.2019

Supervisor

Tim Horton's
08.2015 - 09.2016

High School Diploma -

Penticton Secondary

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TAMMARA ROBERGE