Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Tamim Uddin

Winnipeg

Summary

Dynamic supervisor with a proven track record at Mr. Calzone and Popeyes Louisiana Kitchen, excelling in staff management and customer service. Recognized for enhancing team productivity through effective training and mentoring, while fostering strong relationships. Skilled in operations management and decision-making, consistently delivering exceptional results and improving overall workflow efficiency.

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Supervisor

Mr Calzone
09.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Supervisor

Popeyes Lousiana Kitchen
03.2022 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Operations, Sales and Customer Service Rep

Hinduja Global Solutions
05.2023 - 07.2023
  • Delivered prompt and effective assistance to customers, improving satisfaction with issue resolution.
  • Responded to customer inquiries to address concerns and ensure positive interactions.
  • Assisted customers with product recommendations, enhancing overall shopping experience.
  • Supported customers with troubleshooting product and service-related issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Delivery Driver

Amazon
09.2021 - 12.2021
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Delivery Expert

Domino's Pizza
08.2019 - 04.2021
  • Resolved customer complaints professionally, taking necessary actions to improve service quality for future deliveries.
  • Handled food orders carefully, maintaining high standards of hygiene and presentation upon arrival at the destination.
  • Managed cash transactions, ensuring proper handling and reporting of payments received from customers.
  • Kept vehicles clean and well-maintained both inside-out, reflecting positively on the company''s brand image when making deliveries.

Education

Applied Accounting

Red River College of Applied Arts, Science And Technology
Winnipeg
04-2022

Associate of Science - Computer Science

University of Manitoba
Winnipeg, MB
08-2020

High School Diploma -

Sylhet International School And College
Sylhet, Bangladesh
06-2018

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Decision-making
  • Complex Problem-solving
  • Operations management
  • Process monitoring and improvement
  • Relationship building
  • Public speaking
  • Financial management
  • Efficient Payroll Processing

Languages

English
Hindi
Bengali
Arabic

Certification

Food Handling Certificate

Security Guard


Timeline

Supervisor

Mr Calzone
09.2024 - Current

Operations, Sales and Customer Service Rep

Hinduja Global Solutions
05.2023 - 07.2023

Supervisor

Popeyes Lousiana Kitchen
03.2022 - Current

Delivery Driver

Amazon
09.2021 - 12.2021

Delivery Expert

Domino's Pizza
08.2019 - 04.2021

Applied Accounting

Red River College of Applied Arts, Science And Technology

Associate of Science - Computer Science

University of Manitoba

High School Diploma -

Sylhet International School And College

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Tamim Uddin