Tamila Hafizi

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Oversee daily store operation by completing set of tasks and duties based on business needs:

• Identify areas for improvement and develop action plans to address them.
• Manage and motivate employees to be productive and engaged in work.
• Manage inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Develop and maintain relationships with external vendors and suppliers.
• Enhance customer satisfaction by establishing clear communication channels and addressing concerns promptly.

• Created and coordinated a plan to introduce new product offering to existing line of products.
• Coordinated the work across multiple departments to streamline the opening of new outlet.
• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
• Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.

• Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
• Improved customer satisfaction by ensuring consistent quality of food and service.
• Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
• Enhanced team performance with regular evaluations and constructive feedback.
• Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
• Supervised both FOH and BOH employees through daily tasks and monitored performance throughout day.

• Reconciled cash and credit card transactions to maintain accurate records.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.