Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tamika Lee

Montreal,QC

Summary

Outgoing experience with overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience

Work History

Funeral Attendant

Paperman And Sons
02.2023 - Current
  • Drove company vehicles to transport remains or families to services.
  • Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
  • Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
  • Carried flowers to hearses or limousines for transportation to churches and places of interment.
  • Provided personal assistance, emotional support and personal care to clients.
  • Transported caskets from morgue to reserved rooms to prepare caskets for viewing.
  • Performed administrative duties by obtaining burial permits and doctors' signatures on death certificates and registering deaths.
  • Demonstrated empathy and professionalism in handling sensitive situations, building strong relationships with clients.

Receptionist Administrator

Raoul Blouin Ltee
03.2022 - 02.2023
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.

Security Guard

GardaWorld Security
07.2020 - 03.2022
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Responded quickly to incidents and assessed active situations for security concerns.

Customer Service Representative

Porter Airlines
08.2019 - 10.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Comply with legal rules in the aviation sector, occupational health and safety as well as all other company work policies and procedures.
  • At the boarding gates, make announcements and assist people upon arrival and departure (children traveling alone, people requiring a wheelchair, etc.)

Collections Agent

Rogers Communications
01.2018 - 07.2019
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.

Food Service Worker

Provigo
11.2016 - 12.2017
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Increased daily sales by upselling menu items based on customer preferences.

Education

High School Diploma -

Evangeline
Montreal, QC
08.2017

Skills

  • Reception Management
  • File Organization
  • Multi-line phone operation
  • Payment Collection
  • Document Management
  • Customer Service
  • Data Entry
  • Microsoft Office
  • Multitasking and Organization
  • Administration and Operations
  • Customer Service Management
  • Strategic Planning
  • Team Leadership

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Funeral Attendant

Paperman And Sons
02.2023 - Current

Receptionist Administrator

Raoul Blouin Ltee
03.2022 - 02.2023

Security Guard

GardaWorld Security
07.2020 - 03.2022

Customer Service Representative

Porter Airlines
08.2019 - 10.2021

Collections Agent

Rogers Communications
01.2018 - 07.2019

Food Service Worker

Provigo
11.2016 - 12.2017

High School Diploma -

Evangeline

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Tamika Lee