TAMIKA BOURNE
Toronto,ON
Summary
10 Years experience working in a customer service environment Energetic and hard working; ability to lift to 60 to 70 pound. Skilled in time management, multi-tasking and willing to learn and develop new skills .Works effectively under pressure and able to meet tight deadline Strong communication and interpersonal skill Show initiative, works well independently and in a team Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Air Canada position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Guard
RBG Security
05.2019 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Responded quickly to incidents and assessed active situations for security concerns
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Completed full building and grounds patrols to spot and investigate concerns
- Checked and verified photo identification prior to granting facility access
- Worked independently and collaboratively to resolve urgent issues to protect lives and property
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises
- Interacted assertively but non-confrontationally with personnel and general public
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Warehouse
Foodshare
09.2011 - 02.2012
- Checked packages and merchandise for damage and notified vendors
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50- 70 pounds
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Operated forklift to safely move and safeguard stock and supplies in warehouse
- Collaborated with various departments to manage timely delivery of orders and avoid delays
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
- Conducted regular inspections and audits to check quality and verify inventory levels
- Picked and packed order items
- Safely and securely loaded items to prevent damage during transport
- Moved cardboard, plastic ties and other debris from unboxing to trash
Dishwasher/Apprentice Cook
Real Sports Bar
09.2014 - 12.2016
- Served food and beverages promptly with focused attention to customer needs
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Processed orders and sent to kitchen employees for preparation
- Followed strict standards for food handling and safety, minimizing risks to customers
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency
- Adjusted recipes based on ingredient availability or customer request
- Adjusted recipes based on ingredient availability or customer request
- Planned menus for different events, seasons and customer requests
- Kept kitchen areas neat and clean by removing trash and organizing supplies
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking
- Kept work area clean, dry, and free of debris to prevent incidents and accidents
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs
- Supported needs of 5-10 person wait staff who attended to specific needs of countless customers daily for catering restaurant with social relevancy and intentionality
Community Support Worker/Cleaner
Yorthworx Toronto Community Housing
07.2014 - 08.2015
- Maintained and repaired fences, buildings and other farm structures as part of groundskeeping duties
- Performed planting, watering, mulching, and edging of lawns
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized
- Cleaned building floors by sweeping, mopping, and scrubbing floors
- Maintained clean, neat, and professional entrances
- Kept building entryway glass clean and polished for professional presentation
- Improved building cleanliness with continuous sanitizing of high-touch areas
- Disposed of trash and recyclables each day to avoid waste buildup
- Washed windows, walls and ceiling fixtures to remove molds and dusts
- Participated in community events and activities with more then 300 youth/Adults to increase awareness of available social services
- Enlisted support of volunteers and collaborated with businesses and community groups.
- Planned and hosted on- and off-campus community service activities audience up to 300-500 people
Walmart
Garden Centre / Receiving
03.2013 - 03.2014
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Worked outdoors in weather conditions to care for plants and serve customers
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Restocked shelves with new plants each day and rotated stock for optimal appearance
- Prepared soil for new plantings by tilling, amending and composting
- Placed, tagged, and secured merchandise in diverse designated areas
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment 2 to three trucks on holidays
- Kept work areas clean, safe and organized
- Utilized forklift to transport pallets of goods to and from warehouse
Paragon Security
Patrol Guard
04.2017 - 04.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Education
Some College (No Degree) -
Yorkdale Adult Learning Centre
North York, ONCertificate Security Guard -
Centre For Security Training And Management Inc.
1527 Warden Ave 11.2013
Skills
- Safety and security
- Physical stamina
- Keen observer
- Security camera monitoring
- Punctuality
- Reporting skills
- Emergency Response
- Labeling and boxing
- Order picking and processing
- Route deliveries
Security
Warehouse
- Lifting and sorting
- Forklift Operations
- Warehouse environment safety
- Shipping and receiving
- Loading and unloading
- Leadership and team building
- Creative problem solving
- Receiving support
- Retail store support
- Warehousing functions
Customer Service
Certification
Emergency and Standard CPR
Handcuff Certificate
Certified Security guard license
Covid 19 awareness
Forklift (2012-2013)
Timeline
Security Guard
RBG Security
05.2019 - Current
Paragon Security
Patrol Guard
04.2017 - 04.2023
Dishwasher/Apprentice Cook
Real Sports Bar
09.2014 - 12.2016
Community Support Worker/Cleaner
Yorthworx Toronto Community Housing
07.2014 - 08.2015
Walmart
Garden Centre / Receiving
03.2013 - 03.2014
Warehouse
Foodshare
09.2011 - 02.2012
Some College (No Degree) -
Yorkdale Adult Learning Centre
Certificate Security Guard -
Centre For Security Training And Management Inc.
Emergency and Standard CPR
Handcuff Certificate
Certified Security guard license
Covid 19 awareness
Forklift (2012-2013)
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