- Increased production efficiency by streamlining processes and implementing time-saving strategies.
- Reduced workplace accidents with thorough safety training and regular equipment maintenance.
- Improved team morale and productivity through effective communication and active listening skills.
- Enhanced customer satisfaction by addressing concerns promptly and providing exceptional service.
- Completed projects on schedule and within budget, leading to increased client satisfaction and repeat business.
- Collaborated with cross-functional teams to ensure project success, resulting in improved workflow efficiency.
- Mentored new hires, providing comprehensive training that resulted in faster skill acquisition and higher job performance.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Established strong working relationships with residents and contractors through excellent communication skills, fostering long-term partnerships built on trust.
- Oversaw daily operations of the department efficiently by delegating tasks appropriately based on individual strengths.
- Acting Roads Supervisor when the Roads Supervisor was on holidays or sick. Coding invoices, answering all emails, calls, and concerns from residents. Resolved any issues that the Director of Operational Services had in a timely manner. Met and dealt with all contractors. Built a strong connection by working with all of the contractors in the field that we use for our projects including gravel haul, street sweeping, paving, crack sealing, mowing etc.
- Followed instructions and procedures to complete assigned tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated equipment and machinery safely to prevent accidents.
- Restocked items on shelves and racks in the sign shop and supplies to keep inventory available.
- Handled customer inquiries courteously and professionally to enhance satisfaction while in the field.
- Organized inventory systematically for easy access.
- Assisted in training of new employees on company policies, procedures and processes.
- Identified defective products or machinery and reported to supervisor and tagged to not be used and needs replaced.
- Helped in development of new procedures and processes to improve work performance.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Experience with automatic and manual 10, 13, 18, speed Truck Tractor Transmissions
- 7 years class 3 with Q endorsement driving experience pulling 40 foot trailers loaded with heavy equipment.
- Trained driving a water truck pulling a pup with air breaks manual 18 speed.
- Completing annual inventories of signs, standing signs, delineator's, guard rails, truck inventories, and supplies.
- Repair and fix broken signs.
- Oversee and check gravel program. Making sure the job is done in a timely and safe manner and staying within the budget.
- Conducting Field hazard assessments and Tailgate meetings with every contractor hired for projects. Making sure the projects are done safely and in a timely manner.
- Familiarization with the Alberta grid system knowing all the TWP and Rng roads in our municipality.
- Dealing with customer complaints in the field and resolving them at the time of discussion resulting them not having to call my foreman to discuss further. The residents were satisfied after conversing.
Technical Training:
Road Builders Certificate completed course 1 of 9 ROAD 110 Soil Technology (NAIT)
ICS 100 & ICS 200 (AEMA)
Business Office Skills Honours (Academy of Learning Career College)
Standard First Aid/ Level C CPR/ & AED (St. John Ambulance)
Hazard & Danger Tree Cutting & Falling (Arboriculture Canada)
Technical Tree Falling & Cutting (Arboriculture Canada)
Aggregate Hauling (AMTA)
Air Brake Endorsement (CCA Truck Driver Training Ltd.)
The Learning Path to Asset Management Readiness (FCM)
Everything DiSC Management Workshop (Affinity Consulting & Training Inc.)
Healthy Workplace Dialogue (Barbara McNeil & Associates)
Operation of Compact Excavators. (Cervus Equipment)
Winter Maintenance Operator Workshop (Ground Force Training)
Introduction to 1st. Call Ticket Submission (Utility Safety Partners)
Contractor Health & Safety Management (AMHSA)
Emergency Operations Training
Safety Training/Certificates
Cargo Securement (AMHSA)
Accident/Incident Investigation (AMHSA)
Formal Workplace Inspections (AMHSA)
Tailgate Meeting Essentials (AMHSA)
WHIMIS 2015 (AMHSA)
Bear Awareness (AMHSA)
Hazard Identification (AMHSA)
Daily Pre-trip Inspections (AMHSA)
Chainsaw Safety (Woodland Training Association)