TAMI DELGADO
Hamilton,ON
Summary
Knowledgeable licensed paralegal with solid foundation in legal research and case management. Known for efficiently supporting attorneys and contributing to successful case outcomes. Demonstrated proficiency in drafting legal documents and managing case files.
Transitioning from legal support environment, bringing strong analytical and research skills. Effective in managing complex information and maintaining accurate records. Seeking to apply these transferrable skills in new field to contribute to organizational success.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Licensed Paralegal
Freelance Legal Administrative Support
06.2018 - Current
- Assisted paralegals in research tasks for more informed case strategies.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Streamlined legal processes by drafting and proofreading documents, ensuring accuracy and timely completion.
- Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Assisted in trial preparation, compiling critical documents and evidence for successful legal proceedings.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Generated pleadings and other legal documents for review by attorneys and paralegals.
- Collaborated on complex legal matters, conducting research to support attorneys in preparing cases for litigation or settlement negotiations.
- Completed data entry of legal documents into electronic filing systems.
- Diligently edited legal correspondence for grammar and spelling.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Researched and identified legal precedents and statutes.
Administrative Support
Freelance
07.2012 - 06.2018
- Contributed to the successful completion of projects by providing administrative support and coordinating resources as needed.
- Provided essential administrative support, ensuring timely completion of paperwork, scheduling, and correspondence related to projects.
- Provided administrative support with accurate document preparation and data entry.
Premium Accountant and Billing Agent
Desjardins General Insurance Group
01.2002 - 07.2012
- Enhanced customer satisfaction with detailed explanations of charges and prompt resolution of disputes.
- Updated accounts with latest personal details and payment information.
- Assisted in audits by providing comprehensive financial documentation and answering inquiries from auditors as needed.
- Ensured compliance with applicable laws, regulations, and company policies related to billing activities.
- Cultivated strong relationships with customers, promoting trust through clear communication about billing matters.
- Maintained up-to-date client records, ensuring that all relevant information was accurately documented in the database.
- Bolstered customer retention rates by addressing and resolving billing inquiries in a timely and professional manner.
Licensed Sales and Service Agent
Desjardins General Insurance Group
09.2000 - 01.2002
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive client information.
- Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
Archivist
Barclay's Bank
06.1999 - 08.2000
- Preserved valuable historical documents by implementing proper archival storage techniques and maintaining optimal environmental conditions.
- Researched and recorded origins, provenance, and historical significance of archival materials.
- Improved collection organization and streamlined retrieval process with meticulous cataloging of archival materials.
Education
Paralegal -
Trios College
Hamilton, ON06-2018
Skills
- Case Management
- Document drafting
- Risk Management
- Document preparation
- Mediation/Negotiation
- Administrative support
- Legal research
- Client communication
- Research and data collection
- Legal writing
- File and records management
- Legal compliance
Languages
English
Native or Bilingual
Spanish
Professional Working
Certification
- Paralegal license, Law Society of Ontario, June 2018
Timeline
Licensed Paralegal
Freelance Legal Administrative Support
06.2018 - Current
Administrative Support
Freelance
07.2012 - 06.2018
Premium Accountant and Billing Agent
Desjardins General Insurance Group
01.2002 - 07.2012
Licensed Sales and Service Agent
Desjardins General Insurance Group
09.2000 - 01.2002
Archivist
Barclay's Bank
06.1999 - 08.2000
Paralegal -
Trios College
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