Tamera McGregor
Winnipeg,Manitoba
Summary
Results-driven Woman (of Indigenous Ancestry), Chief Operating Officer; drives performance improvements and leads strategic initiatives. Background in change management and a forward-thinking mindset. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Ready for challenges and focused on meeting future demands. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
22
22
years of professional experience
Work History
Chief Operating Officer
Volume Freight Solutions
05.2022 - Current
- Work closely with Company President and CEO, responsible for driving successful operational results
- Establish policies that promote company culture and vision
- Overseeing company operations, project timelines, business developments, and employee productivity
- Cultivated a highly inclusive culture promoting collaboration among all levels
- Analyzing current revenue streams, market fluctuation and industry relevant data to optimize business growth and revenue targets
- Forecast short and long-term financial goals and deliver consistent YoY revenue growth; 2022 Revenue over $32M; 2023 on track to finish +10%
- Develop actionable operational strategies, aligning with short and long-term objectives
- Assess existing policies and implement process improvements.
- Drive tech change, by identifying opportunities to automate for efficiency
- Building and maintaining relationships with other industry professionals and organizations
- Empower employees to motivate maximum performance and quality output
- Conduit between Management and CEO in all matters of importance
- Participate in expansion activities (investments, acquisitions, corporate alliances etc.)
Director of Operations
Volume Freight Solutions
11.2020 - Current
- Working with leadership to ensure sufficient staffing, and coordinating employee roles in varying departments/locations to ensure efficiency
- Set comprehensive goals for performance and growth
- HR functions – recruiting, hiring, training, terminating staff
- Support managing relationships with customers/carriers
- Continuously maintain and develop industry knowledge – past, current, and anticipated market conditions
- Actively involved in industry-based networking events, and training opportunities
Logistics Operations Manager
Bison Transport
09.2018 - 11.2020
- Managed Operations Teams, executing the movement of Temperature Controlled freight throughout North America and Mexico.
- Brokerage Results Management: Margin, Equipment Costs, Cost to purchase, volume/revenue, service
- Carrier Management: Relationship satisfaction, scorecard performance, development/growth
- Business Growth: business engineering, Sales collaboration, freight acceptance and pricing
- Employee Management: Relationship satisfaction, performance/productivity, coaching, discipline, recruiting/hiring
- Travel regularly for Leadership, Customer and Carrier meetings
Operations Manager
XPO Logistics
02.2014 - 09.2018
- Oversee daily operations for the Last Mile Division in Manitoba, managing a team of 15+ staff (including drivers, dispatchers, and CSRs)
- Meet with customers regularly, discussing market volumes, targets, budget, KPI’s, etc
- Build and sustain thriving professional relationships
- Promote and manage annual budgets/targets, KPI metrics, on road design plans, payroll, hiring/terminating of staff, accountable for my regions financial and performance metrics
- Proficient in the daily use of computer programs such as MS Dynamics GP, MS Office, MS Outlook, Orca Altaver, etc.
Regulatory Manager/Logistics Coordinator
Omex Agriculture Inc
02.2011 - 02.2014
- Negotiate rates, warehousing, distribution, freight suppliers, and contract details
- Travel nationally and meet annually with various warehouse management teams regarding contract concerns
- Research, maintain, and apply knowledge of CFIA Regulations pertaining specifically to Plant Fertilizer production and register (with CFIA) current /new product development when required
- Attend annual CFI workshops (nationally), and management sales meetings at our parent company in the UK
- Manage administrative files (production documents, inventory, formulations, registrations, etc.)
- Proficient in the daily use of computer programs such as MS Dynamics GP, MS Office, MS Outlook, fax, etc.
Programs Officer
Government Of Canada - Agriculture & Agrifood-FIPD
09.2008 - 02.2011
- Process applications for Federal Government funding programs such as Agristability, AgriInvest and CAIS programs
- Research, extract, and analyze agriculturally related income tax information from a variety of sources, in the verification of program applications
- Initiate contact with clients both by phone and in writing, providing information and education on Federal Government policies/procedures
- Meet strict production targets set by Federal Directors, assessed on a weekly basis
- Proficient in the daily use of computer programs such as Peoplesoft, MS Office, MS Word, MS Excel, NCSS, FIL, AgriDocs, MS Outlook, fax, etc.
Certified Travel Consultant
CAA Manitoba
06.2006 - 09.2008
- Research, and book corporate and personal travel plans
- Assess and issue travel insurance based on clients' individual needs in a competitive insurance sales market
- Given opening and closing responsibilities of the service center
- Expanded my already extensive knowledge of interoffice software, travel programs, and accounting systems
- Regularly upgrading, and maintaining industry certifications (achieved Certified Travel Consultant - CTC, IATA designation, participated in BCAA's cruise training course in May 2006 obtaining an ACC accreditation, self-marketed and escorted large groups overseas, represented CAA's ‘Elite Team’ at various tradeshows and promotional events and attended semi-annual sales training seminars)
Office Manager / Travel Agent
Jet Vacations
10.2001 - 06.2006
- Research and finalize personal and corporate travel plans
- Assess and issue travel insurance based on clients' individual needs
- Head of group travel department, and customer service
- Hire, train and assist staff
- Oversee office tasks and assure all daily goals were attained accordingly
- Extensive knowledge of interoffice software, travel programs, and accounting systems
- Attended Management and Sales training workshops several times annually
- Opened and/or closed office daily
Education
University of Manitoba
Winnipeg, MB06.2005
Certified Travel Consultant -
Robertson College
Winnipeg, MB01.2006
Accredited Cruise Counselor -
Cruise Lines International Association (CLIA)
Vancouver, BC07.2006
High School Diploma -
Silver Heights Collegiate
Winnipeg, MB06.2001
Skills
- Strategic Planning
- Business Forecasting
- Business Analysis
- Operations Oversight
- Executive Leadership
- Process Improvement
- Recruitment and Retention
- Contract Negotiation
- Policy Development
- Personnel Development
- Organizational Development
- Human Resources Management
Accomplishments
- Manitoba Driver's License
- CTC (Certified Travel Consultant) designation
- ACC (Accredited Cruise Counsellor) designation through CLIA
- Licensed Travel Insurance Sales Certificate
- Canadian Public Service General Competency Tests 1 and 2 (completion / pass)
- Canada Revenue Agency’s Situational Judgment Test (completion / pass)
- Canada Revenue Agency’s Writing Skills Test (completion / pass)
- Canada Revenue Agency’s Competency-Based Behavioral/Organizational Questionnaires (completion / pass)
Additional Information
- Willing to travel as required References available upon request
Languages
English
Native or Bilingual
Timeline
Chief Operating Officer
Volume Freight Solutions
05.2022 - Current
Director of Operations
Volume Freight Solutions
11.2020 - Current
Logistics Operations Manager
Bison Transport
09.2018 - 11.2020
Operations Manager
XPO Logistics
02.2014 - 09.2018
Regulatory Manager/Logistics Coordinator
Omex Agriculture Inc
02.2011 - 02.2014
Programs Officer
Government Of Canada - Agriculture & Agrifood-FIPD
09.2008 - 02.2011
Certified Travel Consultant
CAA Manitoba
06.2006 - 09.2008
Office Manager / Travel Agent
Jet Vacations
10.2001 - 06.2006
University of Manitoba
Certified Travel Consultant -
Robertson College
Accredited Cruise Counselor -
Cruise Lines International Association (CLIA)
High School Diploma -
Silver Heights Collegiate
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