Tamela M. Loos

Session Content Production and Hub Zone Lead for Cisco IMPACT/GSX responsible for delivering session/zone experiences that aligned to business strategies and overall program objectives as defined by the Cisco Leadership Team.

• Drove quality development and on-time execution of 15+ assigned sessions, and two Hub zones within various architectures across Cisco, including Targeted GSE, GSS and GEO sessions.
• Managed stakeholder engagement including any potential conflict resolution, content quality control and improvement, and time management.
• Communicated and supported Content Production/Hub processes, deliverables, and timelines to ensure that session development aligned to overall content objectives and company priorities.
• Drove integration of critical content principles and key focus areas to ensure consistent and relevant messaging aligned to strategic business priorities as defined by Cisco Executive Leadership.
• Served as liaison between individual content stakeholders, Content Production/Hub team, as well as our creative partners (Tencue, GPJ, The Hatch, Cisco TV) to identify, communicate, and coordinate production requirements for assigned sessions/zones.
• Facilitated weekly Touchpoint meetings, Storyboard and Show Flow Content reviews with assigned Session Program Managers to instruct, reinforce and/or clarify processes, strategies, and training outlined during Global Content Production/Hub Calls and/or Breakout Workshops.
• Managed onsite set-up and daily production inside two Hub Zones; facilitated rehearsals of onsite sessions as liaison between session stakeholders and production teams; daily onsite facilitation of speakers and content managers.
• Scheduled and facilitated post-event debrief sessions as needed with Session Program Managers and content teams; provided a summary of findings and recommendations back to Content Production/Hub team related debrief documents.
• Utilized appropriate tools to track on-time completion of session/zone deliverables and quality check submissions including Powerpoint, Smartsheet, Session Builder Tool (CVENT/Rainfocus), Jira, Qlik, Sharepoint, Box, etc to provide daily updates.

Lead program manager responsible for the co-development, implementation and delivery of Data Center, Business Architect, and Collaboration virtual team (VT's) events delivered two-four times per year. These were in-person, virtual and hybrid week-long training events focusing on enabling Cisco sellers on relevant products, services, solutions, and key innovations.

• Drove daily session content management, deliverables, timelines and resources across different architectures, aligning to VT objectives and business priorities.
• Collaborated with senior management and business units in project strategy, goals and priorities each fiscal year.
• Facilitated regular meetings, daily communications as required based on audience type (field sales personnel, management, business units and executives, etc.) worldwide for continued enablement development.
• Served as main point of contact for internal and external teams for onsite execution including speakers, Aramark (catering), CiscoTV (video), CX (advanced services and support), Competitive War Room (competitive), APO (partners), etc., and resolve complex problems, quickly diagnosing and identifying issues and determining proper resolutions.
• Utilized tools such as CVENT (agenda build, registration, attendance tracking), Smartsheet, Sharepoint, Box, to plan project initiatives, communicate goals and provide progress updates.
• Led post-event debrief sessions to include survey results, lessons learned, and recommendations.
• Owned full budget for VTs including cross-charges, travel expenses, catering, and charge-backs.