Tamekia Jackson
San Diego
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying patients needs and concerns to improve engagement strategies and overall service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Representative III
University Of California San Diego| UCSD Medical Center
12.2022 - Current
- Providing excellent customer service by promptly answering patient inquiries.
- Collected and entered patient demographic and insurance data into EPIC to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected co pay and pre-payment fees using credit card terminals
- Inputs all requests for services received via fax or phone into system accurately for electronically generated authorization and tracking
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Responsible for the patient admission, registration and verification of insurances
- Faxed and transmitted pre authorizations for services.
- Requested and processed letters of agreements from non-contracted payors
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Requests submission of appropriate medical records according to established criteria for requested service(s) in accordance with the corresponding Policy and Procedure
- Trained new staff on hospital processes and procedures.
- Responsible for scheduling various types of patient appointments from simple office visits to very complex surgical and medical procedures
- Resolved patient billing issues in line with established guidelines.
- Obtain pertinent clinical data, such as reason for exam, previous related studies, patient preps, and safety questions along with scripts from physician’s office
- Cross trained in Emergency Department, Admissions, and Radiology.
Patient Services Representative / Billing Support
UCSD PEDIATRICS| Radys Physician’s Management
07.2021 - 12.2022
- Responsible for greeting/checking in patients with accuracy and efficiency
- Utilizes the Epic system to verify insurance
- Used effective listening and communication skills to provide an easy and efficient customer experience
- Handled heavy inbound calls in very fast paced environment
- Schedule appointments as needed per doctors’ notes
- Assist patients with referral requests and faxes
- Scan required documents into epic media manager
- Demonstrate the ability to learn and implement process flows as trained
- Demonstrate outstanding customer service in every situation
- Process copayments and past due balances
- Assist patients with MYCHART sign up and navigation
- Used Microsoft office application to communicate and create reports
- Assist patients with creating various letters like school excuse, identity, and immunization summaries
- Scan and file income faxes for physicians.
Customer Service Representative
GEICO
07.2019 - 04.2021
- Provided excellent customer service by showcasing expertise, fostering trust, and growing customer satisfaction
- Used effective listening and communication skills to provide an easy and efficient customer experience
- Handled heavy inbound calls in very fast paced environment
- Advised customers on insurance needs to ensure they are properly protected
- Processed endorsements
- Implemented coaching plans provided by supervisors
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained required metric ratings
- Processed payments and resolved billing inquiries
- Counseled customers on additional services offered and explained the benefits of bundling services
- Used Microsoft office application to communicate and create reports
- Used systems Edge, Insite, and Oasis to process changes and endorsements on customer policies.
- Updated account information to maintain customer records.
Administrative Assistant
R.F. Macdonald
03.2018 - 06.2019
- Maintain calendars including outlook calendars, meeting calendars and others as assigned
- Screened calls, take messages, respond to inquiries and request for information as directed
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Handle heavy inbound calls for service requests and emergencies
- Set up work orders for technicians
- Dispatch technicians to different job sites
- Maintain office filing system including paper files/file cabinets, shared electronic files
- Implement and maintain file naming convention for shared electronic files
- Type correspondence reports, forms, and a variety of other documents from rough drafts or oral instructions
- Maintain office infrastructure: Copier (programming, maintenance, repair, troubleshooting) Printers
- Assist in preparing and analyzing budget request
- Create and process purchase orders.
Education
High School Diploma -
Mission Bay High School
San Diego, CA06.2004
Skills
- Insurance Company Knowledge
- Hospital Security
- Team Leadership
- Electronic Health Records Systems
Certification
- Medical Terminology Training - 2022
Timeline
Patient Access Representative III
University Of California San Diego| UCSD Medical Center
12.2022 - Current
Patient Services Representative / Billing Support
UCSD PEDIATRICS| Radys Physician’s Management
07.2021 - 12.2022
Customer Service Representative
GEICO
07.2019 - 04.2021
Administrative Assistant
R.F. Macdonald
03.2018 - 06.2019
High School Diploma -
Mission Bay High School
- Medical Terminology Training - 2022
Similar Profiles
Charis Yimbu, MSN, CRNACharis Yimbu, MSN, CRNA
Certified Registered Nurse Anesthetist at University Of California San Diego (UCSD)Certified Registered Nurse Anesthetist at University Of California San Diego (UCSD)
Ali Ahmadzai, DNP, FNP-C, BSNAli Ahmadzai, DNP, FNP-C, BSN
Registered Nurse Medical/Cardiac/Pulmonary/Medicine/Surgical/Neurology/Neurosurgery/Ortho-Spine Critical Care Unit at University of California San Diego Medical CenterRegistered Nurse Medical/Cardiac/Pulmonary/Medicine/Surgical/Neurology/Neurosurgery/Ortho-Spine Critical Care Unit at University of California San Diego Medical Center
Vyonne BaileyVyonne Bailey
Travel Assistant at UCSD University Of San DiegoTravel Assistant at UCSD University Of San Diego