TAMEKA SMART
Toronto,Canada
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
8
8
years of professional experience
Work History
Sales Associate/Cashier
Camp Connection
Toronto, Canada
11.2022 - 10.2023
- Organized racks and shelves to maintain the store's visual appeal, engage customers, and promote specific merchandise.
- Efficiently processed purchases, returns, exchanges and refunds while adhering to company cash handling policies and ensuring financial accuracy.
- Built relationships with existing customers to encourage repeat business and welcomed new and potential customers using strong interpersonal skills.
Sales Associate/Cashier
Kitchen Stuff Plus
Toronto, Canada
06.2022 - 09.2022
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Efficiently managed cash register operations.
Promoter/Sales Associate
Era Ageless
Toronto, Canada
07.2021 - 09.2021
- Boosted product sales by demonstrating features and benefits during promotional events.
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
- Planned promotional events to ensure seamless execution and impact on the target audience.
- Provided product samples, coupons and informational brochures.
Merchandise Associate
Shoppers Drug Mart
Toronto, Canada
07.2015 - 10.2017
- Transported merchandise to the sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise and pricing.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
Education
High School Diploma -
Yorkdale Adult Learning Centre
North York, ON01.2016
Skills
- Customer service
- Sales
- Increasing revenue
- Improving buying experience
- Elevating company profile
- Communication
- Teamwork
- Collaboration
- Interpersonal skills
- Time management
- Problem solving
- Multi-tasking
- Reliability
- Punctuality
- Goal-oriented
- Safety standards
- Cleanliness standards
- Processing customer transactions
- POS system
- Cash handling
Timeline
Sales Associate/Cashier
Camp Connection
11.2022 - 10.2023
Sales Associate/Cashier
Kitchen Stuff Plus
06.2022 - 09.2022
Promoter/Sales Associate
Era Ageless
07.2021 - 09.2021
Merchandise Associate
Shoppers Drug Mart
07.2015 - 10.2017
High School Diploma -
Yorkdale Adult Learning Centre