Tameka Hewlett
Covington,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Alorica
Covington, GA
10.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Production Worker
Srg Global
Covington , GA
04.2024 - 10.2024
- Identified defective parts or components and removed them from production line.
- Followed safety protocols while operating machines and equipment.
- Inspected product quality prior to packaging and shipment.
- Ensured proper labeling of completed products before shipping out.
Customer Service Representative
A~N Resolution Center
Baltimore, Maryland
09.2023 - 04.2024
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries via phone, email, and chat.
Customer Service Manager
Family Dollar
Muskegon, Michigan
11.2022 - 09.2023
- Created reports on customer feedback, complaints, and suggestions for management reviews.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Developed a system for tracking inventory and ordering supplies as needed.
PSE Clerk
USPS
Muskegon
12.2021 - 12.2022
- Verified addresses on envelopes before delivery to ensure accuracy of destination.
- Assisted customers with their postal needs, such as sending packages and buying stamps.
- Scanned documents for mailing purposes and generated labels for outgoing items.
- Responded quickly to inquiries from customers regarding postal services offered by the post office.
- Processed money orders, certified letters, and other payment transactions.
Education
High School Diploma -
Muskegon Heights High
Muskegon06-1995
Skills
- Complaint resolution
- Account updating
- Live chat support
- High-energy attitude
- Service upselling
- Script adherence
- Member account management
- Dispute resolution
- Product and service solutions
- Call center procedures
- Strong teamwork
- Relationship building
- Credit adjustments
- Refunds processing
- Payment processing
- Positive and professional
Timeline
Customer Service Representative
Alorica
10.2024 - Current
Production Worker
Srg Global
04.2024 - 10.2024
Customer Service Representative
A~N Resolution Center
09.2023 - 04.2024
Customer Service Manager
Family Dollar
11.2022 - 09.2023
PSE Clerk
USPS
12.2021 - 12.2022
High School Diploma -
Muskegon Heights High