TAMARA VIGON

• Work under very tight timelines to successfully deliver summer programming in a fast-paced environment
• Collaborate with Program Coordinators to ensure consistency in program delivery and quality delivery
• Manage time efficiently in order to complete all tasks within specific deadlines
• Use critical thinking to identify issues, analyze information, break down problems, evaluate solutions and make decisions
• Support Program Coordinator with interview process
• Create forms when required for different programming needs
• Support student needs regarding course delivery and to resolve any complaints brought forward
• Ensure content is loaded and up to date in learning platforms
• Support instructors to offer quality learner experiences

• Collaborates with Program Coordinators on programs, course set up details and instructor recruitment as appropriate
• Provides instructors, students and organizations support for Lumens login, course information and registration process
• Provides support to prospective and current learners regarding their courses and general questions
• Supports instructors and students with technology needs and class requirements including troubleshooting
• Provides support for courses from classroom set up to course evaluations

• Perform in home and virtual parties including, but not limited to, showing and selling fine fashion jewellery
• Leading and teaching a large team of stylists through mentorship and guidance
• Maintain retail inventory and office supplies
• Answering customer inquiries regarding products, warranty, prices and availability
• Building strong customer relationships and maintaining high levels of customer service
• Organize sales area and work station to showcase products and boost sales
• Record notes for future reference about customer preferences and services delivered
• Process payments, entering sales in system for prompt customer service
• Participate in and lead team meetings and staff training sessions.

• Preformed Accounts Payable duties including but not limited to creating purchase orders from requisition submitted by various purchasers, entering invoices, reconciling monthly statements from vendors, created and completed monthly cheque runs, processed credit applications for customers and vendors, reconciled multiple management credit card statements to process through Sage on a monthly basis, preformed month-end processes by requesting and clearing up outstanding invoices in a timely fashion
• Preformed Accounts Receivable duties such as creating sales orders from work orders and management requests, rolled sales orders over to an invoice and sent them out to customers as needed, followed up with collections calls on customer accounts
• Preformed administrative duties including but not limited to maintaining and ordering office supplies as needed, booked employees into required safety courses, maintained employee coverall program, filing, organizing employee files, opening and distributing mail, coordinated maintenance for office equipment as needed, data entry into various spreadsheets
• Created and maintained customer and vendor accounts
• Provided general support to management and employees as needed
• Updated and maintained company policies and procedures as required
• Answered multiple phone line and directed calls accordingly
• Used many different computer programs to complete day to day responsibilities including Microsoft Office, Sage, MOM (My Office Manager)

• Supported instructors in meeting the learning needs of each student by providing one-on-one assistance, answering questions and maintaining a high level of service to each student
• Maintained student attendance and grades as well as create and submit progress reports at regular intervals
• Monitored exam writing and assignment completion
• Worked with individual students to ensure their success in the program by helping manage their time in order to complete assignments in a timely manner
• Assisted in contacting local employers to provide students with a work practicum opportunity
• Updated and created new test banks in Respondus and Blackboard programs

Registered for classes starting September 2024