Tamara STEVENS
Middleton,Canada
Summary
My goal is to gain employment that will allow me to use my knowledge and skills to increase community engagement. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
17
17
years of professional experience
Work History
Fraud Prevention Specialist
NTT
Remote - Work From Home, Canada
08.2022 - Current
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Implemented customer verification processes to ensure the authenticity of transactions and protect customer information.
- Utilized specialized software tools to detect anomalous patterns in customer data which could indicate fraudulent activity.
- Maintained up-to-date knowledge of current financial regulations related to fraud prevention and detection.
Coordinator for Community Health Boards
Nova Scotia health authority
Halifax, NS
01.2016 - 02.2020
- Collaborate with a volunteer team to plan and promote health and wellness within the community
- This role requires organization, time management, creativity and good communication
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Maintained calendars of upcoming events, meetings and deadlines.
- Recruited, interviewed and selected employees to fill vacant roles.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Regional Community Health Developer
northern regional health authority
The Pas, MB
01.2010 - 01.2016
- Act as a liaison between the health authority, residents, and local stakeholders, which included a large Indigenous population
- This role required organization, time management, and a willingness to learn local Indigenous customs and traditions to encourage open communication
- Worked in team environments to produce high-quality programs and applications for various industries.
- Collaborated closely with project managers, designers, and other developers in order to complete tasks efficiently and effectively.
Technical support representative
blackberry
01.2008 - 01.2010
- Provide customer and technical support
Education
Digital marketing - customer engagement, social media, planning and analytics
columbia business school
01.2017
BACHELOR OF ARTS - COMMUNITY STUDIES
University college of cape breton
NS01.2000
human services diploma -
nova scotia community college
01.1998
home health aide -
nova scotia community college
01.1994
Skills
- Social Media Practitioner
- Data analysis
- Incident reporting
- Transaction monitoring
- Attention to detail
- Communication skills
- Problem solving
- Team collaboration
- Time management
- Critical thinking
- Team building
- Active listening
- Research skills
- Interviewing techniques
- Teamwork and collaboration
- Goal setting
- Continuous improvement
- Multitasking capacity
- Public speaking
- Verbal and written communication
- Information gathering
- Social Media Manager
- Digital Marketing
- Active Listening
- Reflective Listening
- Community Development
- Crisis Prevention
- Intervention Training
- Mental Health First Aid
- Public Participation Training
Timeline
Fraud Prevention Specialist
NTT
08.2022 - Current
Coordinator for Community Health Boards
Nova Scotia health authority
01.2016 - 02.2020
Regional Community Health Developer
northern regional health authority
01.2010 - 01.2016
Technical support representative
blackberry
01.2008 - 01.2010
Digital marketing - customer engagement, social media, planning and analytics
columbia business school
BACHELOR OF ARTS - COMMUNITY STUDIES
University college of cape breton
human services diploma -
nova scotia community college
home health aide -
nova scotia community college
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