Tamara Smith
Summary
Goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit.
Overview
21
21
years of professional experience
Work History
Sales & Service Specialist
RE Macdonald Stoves & Stones
02.2021 - 01.2024
- Involved with day to day counter sales while learning the industry.
- Invested time learning the industry and targeted demographics. Created cold calls as well as a design handbook for sales staff and clients.
- Transitioned into warranty and service coordinating while still involving myself in day to day sales.
- Created on-line sales ads through social media as well as ensuring our presence was current on all platform and through any review sites ect.
- Created and fostered relationships with vendors as well as clients pre and post purchase. Conducted in home and on-line interview testimonials with clients.
- Processed all warranty claims and managed service calls with 4 service technicians through the entire lower mainland.
Parts & Training Specialist
Traveland RV Supercenter
03.2012 - 02.2021
- Maintained and fostered relationship with client through the entire post purchase time with us leading to the day they took their new rv home.
- Trained clients in using their new RV with the most current industry technologies and how to safely hook-up and tow their new rig.
- Worked closely with service department, finance, sales and management to ensure a seamless and smooth transition for clients and their new rv.
- Cross trained in service, accounting and service parts counter working directly with service technicians and warranty claims.
- Trained all new Parts specialist new to the department.
Pawnbroker
Common Exchange Pawn Shop
01.2003 - 06.2011
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on many types of items after closely inspecting item values, collecting payments or tangible property as collateral.
- Including ensuring the authenticity of items such as gold, diamonds and precious stones
- Created a safe environment with each client to ease their concerns of leaving their valuables with us.
Education
High School Diploma -
Johnston Heights Secondary School
Surrey, BCSkills
- Goal-Oriented
- Leads Prospecting
- Process Improvements
- Lead Generation
- Honest and Dependable
- Reliable and Responsible
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Team Cooperation
Languages
Timeline
Sales & Service Specialist
RE Macdonald Stoves & Stones
02.2021 - 01.2024
Parts & Training Specialist
Traveland RV Supercenter
03.2012 - 02.2021
Pawnbroker
Common Exchange Pawn Shop
01.2003 - 06.2011
High School Diploma -
Johnston Heights Secondary School
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