Tamara Smith
Oakland
Summary
Dedicated Human Resources and Finance Manager with 10+years of professional experience in the retail sector
Overview
20
20
years of professional experience
Work History
Human Resources Manager
Community Foods Market
Oakland, CA
09.2019 - 03.2021
- Formulated Job descriptions and responsibilities for recruiting of all new hires
- Resolved employee concerns and grievance by involving department managers and verifying timely closure
- Devised the selection process in enrolling new employees including job postings and telephone interviews
- Onboarding of all new employees
- Finalize departure documents for exiting employees with managers of the departments
- Guaranteed that HR data was stored securely and the confidentiality was maintained
- Assisted Dept managers in ordering supplies for inventory and fuel for store equipment
- Assisted in the establishment of clear and transparent business cost
- Distributed daily/weekly forecast for all departments as well as item movement between departments, store budgets and sales reports
- Managed Accounts Receivable, Accounts Payable and Payroll
- Provided and interpreted financial information to stakeholders upon request
Customer Service Supervisor
Discount Builders Supply
08.2012 - 09.2019
- Create House and Credit Card accounts for Contractors
- Schedule shifts for a.m. Cashiers
- Supported department Managers by promptly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coordinate and schedule deliveries for offsite warehouse
- Process estimates and attach Purchase Order numbers to create Special Orders
- Resolve Customer issues and complaints
- Accounts Receivable process payments for In-House accounts
Order Enrty
West Coast Industries
09.2001 - 10.2010
- Configure percentages for price reduction on Seasonal product lines
- Match measurements and specifications from final estimate before factory production and purchase order creation
- Compare pricing from Vendors for Factory supplies and Fuel
- Prepare pricelist and furniture description for Company literature distributed by Outside Representatives
- Update tax ID files and Resale applications
- Assemble binders for Showroom and Mail Requests
- Front desk Receptionist answering and directing incoming phone calls and mail distribution
- Order office supplies for Management and Outside Sales Representatives
Education
HHA/CNA License - Nursing Education
Merritt College
Oakland, CA05.1992
Diploma - All Subjects
Woodrow Wilson High School
San Francisco, CA06.1987
Skills
- Human Resources Operations
- Administrative Support
- Front Office Management
- Customer Service Management
Additional Information
- Nursing License and Certificate May 1992 CNA License and HHA Certificate State of California
Timeline
Human Resources Manager
Community Foods Market
09.2019 - 03.2021
Customer Service Supervisor
Discount Builders Supply
08.2012 - 09.2019
Order Enrty
West Coast Industries
09.2001 - 10.2010
HHA/CNA License - Nursing Education
Merritt College
Diploma - All Subjects
Woodrow Wilson High School