Tamara Setunga

Achievements:

• Qualified for H1 2022, H2 2022, H1 2023, and H2 2023 Winner's Circle Club consecutively (Presidents Club).
• Among the top 3 reps for H2 2023.

Duties:

• Manage daily KPIs and consistently achieve monthly sales quota.
• Manage a sales desk of 50+ dials a day.
• Process and maintain outbound and inbound prospects.
• Run prospects through the full sales cycle from qualifying to closing.
• Work with other departments and partners to ensure proper and successful platform implementation for new clients.

• Building and managing an accurate sales pipeline to maintain a high volume of activity, including social selling, emails and outbound/inbound calls.
• Employing a consultative approach to assess customer needs and business challenges.
• Developing an advanced understanding of products and services to react to customer objections, competitive questions and other FAQs.

• First point of contact with customers to assist with orders, requests, complaints and general enquiries via emails and calls.
• Assisted a team of sales representatives with technical and day-to-day issues.
• Created and issued orders, quotes, purchase orders and invoices to customers and vendors.
• Assisted with bookkeeping, bank reconciliations, sales forecasting and budget analysis.
• Account management and general administration duties.
• Took on additional responsibilities and successfully self-taught functions of Shopify to create and launch a new e-commerce website (www.melno.com.au).

• Assisted customers with special enquiries and orders.
• Maintained knowledge of current promotions, exchange guidelines and payment policies.
• Carried out weekly inventory counts and maintained accurate inventory levels.