Positive and diligent Professional, with over 20 years' experience in Customer Service and Sales, with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Hi, I’m
Tamara Pinnock
Resident Property Manger
London,Ontario
Summary
Overview
24
years of professional experience
Work History
Boardwalk Rental CommunitiesLondon, ON
Resident Property Manager
08.2022 - Current
Job overview
- Monitor resident satisfaction surveys to recognize trends and create action plans for improving resident services
- Provide efficient, friendly service to residents, proactively resolving concerns by communicating directly with a high level of detail to enhance customer experience
- Coordinate with janitorial and engineering staff on maintenance and upkeep
- Follow up on delinquent tenants and coordinated collection procedures
- Introduce prospective tenants to types of units available and perform tours of premises
- Maintain original leases and renewal documents in digital and hardcopy format for property management office
- Communicate effectively with owners, residents, and on-site associates
- Implement and enforce policies and procedures to maintain properties to highest standards
- Monitor progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes
- Verify income, assets, and expenses, and completed file tracking sheet for each applicant
CIBCLondon, ON
Senior Customer Service Supervisor
03.2022 - 07.2022
Job overview
- Kept team updated about end-to-end processes, policies, procedures, emerging issues, trends, and industry regulations to offer to the best customer experience
- Maintained optimal employee scheduling to meet customer demands and compliance requirements; resolved and recommended improvements in daily operations to achieve operational excellence
- Coached team members to ensure customer issues are handled in a timely way, appropriately consistent with customer problem resolution guidelines
- Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Laura CanadaLondon, ON
Customer Service Manager
10.2021 - 02.2022
Job overview
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Controlled resources and utilized assets to achieve qualitative and quantitative targets
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Collaborated with upper management to improve customer service processes and support structures company-wide
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets
CIBC London, ON
Customer Service Representative
10.2020 - 09.2021
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Wisynco Group LtdMontego Bay, Jamaica
Regional Sales Manager
01.2015 - 08.2019
Job overview
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships
- Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team
- Developed and managed budgets to confirm proper use of resources and maximize profitability
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients
- Generated detailed sales reports and forecasts to analyze performance and track progress
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts
- Managed team of 10 regional sales representatives and consistently achieved high sales targets
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
Wisynco Group LtdMontego Bay, Jamaica
Sales Executive - Key Accounts
03.2010 - 12.2014
Job overview
- Improved account management by predicting potential competitive threats and outlining proactive solutions
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions
- Built and maintained strong client relationships to drive business growth
- Analyzed sales and customer data to identify trends and opportunities for increased profitability
- Met with customers to discuss and ascertain needs, tailor solutions and close deals
Air Jamaica Holdings LtdMontego Bay, Jamaica
Inflight Supervisor
01.2002 - 01.2010
Job overview
- Prepared required aircraft forms, logs, and reports to facilitate on time departure and arrival
- Operated full cabin management systems and served as liaison personnel between flight deck and crew members
- Conducted pre-flight briefing with Cabin Crew to ensure safety and comfort of passengers
- Applied effective time management techniques to meet tight deadlines
- Provided professional services and support in a dynamic work environment
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
Ritz Carlton HotelMontego Bay, Jamaica
Guest Relations Specialist
01.1999 - 12.2001
Job overview
- Leveraged online marketing to optimize hotel room occupancy to 90% and averaged over 10% monthly revenue increase
- Coordinated schedules and set appointments for guests and staff
- Compiled feedback to help management improve guest relations policies and prevent common conflicts
- Anticipated and attentively handled guest needs or concerns
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
Education
Fanshawe College
Diploma from Business Logistics and Supply Chain Management
University Overview
University of the West Indies
Associate Degree from Business Administration
University Overview
Skills
- Knowledgeable of Landlord and Tenant Act
- Detailed oriented and Organized
- Microsoft Office Expertise
- Excellent Customer Service and public interaction skills
- Effective verbal and listening communication skills
- Experienced in Property Management
- Excellent time management with an ability to prioritize tasks
- Accountable and Adaptable
Additional Information
Additional Information
- Achievements & Awards, Deans Honor Roll at Fanshawe College
Accomplishments
Accomplishments
- Maintained occupancy rate at 100% since start date, 6 months.
- Demonstrated skill and career growth by being promoted 2 times in 5 years.
Affiliations
Affiliations
- APICS – Association for Supply Chain Management
- Lions Club
Timeline
Resident Property Manager
Boardwalk Rental Communities
08.2022 - Current
Senior Customer Service Supervisor
CIBC
03.2022 - 07.2022
Customer Service Manager
Laura Canada
10.2021 - 02.2022
Customer Service Representative
CIBC
10.2020 - 09.2021
Regional Sales Manager
Wisynco Group Ltd
01.2015 - 08.2019
Sales Executive - Key Accounts
Wisynco Group Ltd
03.2010 - 12.2014
Inflight Supervisor
Air Jamaica Holdings Ltd
01.2002 - 01.2010
Guest Relations Specialist
Ritz Carlton Hotel
01.1999 - 12.2001
Fanshawe College
Diploma from Business Logistics and Supply Chain Management
University of the West Indies
Associate Degree from Business Administration
Similar Profiles
BRYAN PEL-INGENBRYAN PEL-INGEN
LANDSCAPER at Boardwalk Rental CommunitiesLANDSCAPER at Boardwalk Rental Communities
Dalton BishopDalton Bishop
Landscaper Level 2 at Boardwalk Rental CommunitiesLandscaper Level 2 at Boardwalk Rental Communities
ABEL AMENABEL AMEN
Security Concierge at Boardwalk Rental CommunitiesSecurity Concierge at Boardwalk Rental Communities
MICHAEL ALMEIDAMICHAEL ALMEIDA
Maintenance Manager at Boardwalk Rental CommunitiesMaintenance Manager at Boardwalk Rental Communities
ALBIN GEORGEALBIN GEORGE
Quality Assurance Analyst at The Original CakerieQuality Assurance Analyst at The Original Cakerie