Tamara McClain
Daly City
Summary
Results-driven Operations Manager experienced in directing large-scale initiatives and implementing innovative solutions. Enhanced productivity and operational effectiveness through strategic planning and execution. Committed to fostering teamwork and adapting to evolving business needs to align with organizational goals.
Overview
20
20
years of professional experience
Work History
Director of Visitation Programs and Therapeutic Behavioral Services
Seneca Family of Agencies
08.2025 - Current
- Oversaw and trained management team, clinicians, and direct care staff, focusing on hours, work duties, and weekly intake meetings and trainings.
- Developed and implemented policies to improve operational efficiency and compliance across 4 counties.
- Collaborated with county partners, community partners, and social workers to develop, monitor, and implement best treatment practices, ensuring program schedule and integrity.
- Led strategic initiatives to enhance service delivery across agency programs.
Division Director of Visitation Programs
Seneca Family of Agencies
02.2019 - 08.2025
- Oversaw and trained management team, clinicians, and direct care staff on work duties, intake processes, and conducted weekly meetings and training sessions.
- Developed strategic initiatives to optimize resource allocation and service effectiveness across 4 counties.
- Operated programs by ensuring adherence to policies and procedures, maintaining accurate documentation, and managing fiscal viability.
- Collaborated with county and community partners, as well as social workers, to ensure program integrity and develop, monitor, and implement best treatment practices for clients.
Program Director
Seneca Family of Agencies
San Francisco, CA
07.2014 - 02.2019
- Enhanced team performance through structured oversight and regular training activities.
- Managed program operations by ensuring compliance with policies and accurate documentation.
- Collaborated with county and community partners to coordinate program schedules and services.
School Based Milieu Supervisor
Seneca Family of Agencies
Oakland, CA
08.2013 - 06.2014
- Oversaw staffing and directly supervised staff, managing hours, work duties, intake, weekly meetings, and school appointments to ensure effective operations.
- Managed daily operations of school, overseeing schedules and maintenance tasks. (petty, maintenance, school schedule and break week plans)
- Supervised daily operations to ensure safety and compliance within milieu environment.
- Developed and implemented individualized treatment plans in collaboration with multidisciplinary teams.
- Trained and mentored staff on best practices and crisis intervention techniques.
School Based Milieu Supervisor
Seneca Family of Agencies
Berkeley, CA
08.2012 - 08.2013
- Oversaw staffing and directly supervised staff, managing hours, work duties, intake, weekly meetings, and school appointments to ensure effective operations.
- Managed daily operations of school, overseeing schedules and maintenance tasks. (petty, maintenance, school schedule and break week plans)
- Supervised daily operations to ensure safety and compliance within milieu environment.
- Developed and implemented individualized treatment plans in collaboration with multidisciplinary teams.
- Trained and mentored staff on best practices and crisis intervention techniques.
Residential Milieu Director
Seneca Family of Agencies
San Francisco, CA
08.2011 - 03.2012
- Oversaw and trained Management Team and Direct Care Staff on work duties, intake processes, and supervision during weekly meetings
- Managed Residential Program operations, including policy and procedure manual development, staff trainings, and compliance with Community Care Licensing
- Collaborated with Assistant Director of Education and Operations to develop and implement best practices and treatment protocols for clients
- Streamlined operational processes, enhancing efficiency and reducing costs across multiple departments.
School Team Manager
Seneca Center
San Francisco, CA
08.2010 - 08.2012
- Oversaw staffing and directly supervised staff, managing hours, work duties, intake, and conducting weekly meetings and visits
- Oversaw school operations to ensure a conducive learning environment. (petty, maintenance, school schedule and break week plans)
- Collaborated with assigned social workers, teachers, therapists and house manager to develop, monitor and implement clients' school and therapeutic plans
House Manager
Seneca Center
San Francisco, CA
12.2006 - 08.2010
- Oversaw staffing for house and directly supervised staff, managing schedules, work duties, and conducting weekly meetings and visits
- Managed daily operations of the house, including staffing and maintenance tasks. (petty, maintenance, clothing, food and Community Care Licensing)
- Collaborated with assigned social workers and therapists to develop, monitor and implement clients' therapeutic plans
- Organized and facilitated social activities and events for clients to enhance community engagement and social interaction
Education
B.A. Degree - Psychology
San Francisco State University
San Francisco01-2004
Diploma - Required
Pasadena High School
Pasadena01-1999
Skills
- Program development
- Project management
- Operations management
- Strategic planning
- Decision-making
- People management
- Communication skills
- Relationship building
- Team management
- Employee development
- Staff management
SUMMARY OF QUALIFICATIONS
- Extensive experience working with at-risk and/or emotionally disturbed children and youth
- Proven success in developing and implementing innovative and effective programs
- Experience in supervising residential program staff
- Knowledge of public systems intervening in the lives of children, youth and their families
- An ability to foster a positive environment that assists children and youth in meeting their behavioral and educational objectives
Timeline
Director of Visitation Programs and Therapeutic Behavioral Services
Seneca Family of Agencies
08.2025 - Current
Division Director of Visitation Programs
Seneca Family of Agencies
02.2019 - 08.2025
Program Director
Seneca Family of Agencies
07.2014 - 02.2019
School Based Milieu Supervisor
Seneca Family of Agencies
08.2013 - 06.2014
School Based Milieu Supervisor
Seneca Family of Agencies
08.2012 - 08.2013
Residential Milieu Director
Seneca Family of Agencies
08.2011 - 03.2012
School Team Manager
Seneca Center
08.2010 - 08.2012
House Manager
Seneca Center
12.2006 - 08.2010
Diploma - Required
Pasadena High School
B.A. Degree - Psychology
San Francisco State University