Tamara Mackay
Cobourg,Canada
Summary
Dedicated professional with experience in customer service roles. Recognized for delivering excellent client support and maintaining high customer satisfaction and loyalty. Strengths include strong communication and problem-solving abilities, as well as the capacity to juggle multiple tasks at once. Successful history of enhancing operational processes to improve the overall customer experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Wegu Manufacturing
Whitby, Canada
10.2024 - Current
- Increase sales by suggesting related products, highlighting features, and analyzing customer buying history
- Manage order acquisition through email and telephone, verifying and entering items, and coordinating with the production team on delays and delivery timelines
- Review open orders and take proactive measures to ensure on-time delivery
- Prepare and follow up on quotes to secure orders and understand reasons for lost sales
- Identify and implement process improvements for greater efficiency
- Report industry trends, competitive pricing, and customer feedback to management
- Participated in sales webinars to enhance my skills and successfully applied the learned techniques to improve my work performance
Supervisor/Cashier/Merchandiser
Shoppers Drug Mart
Belleville, Canada
09.2022 - 07.2024
- Provides a positive customer experience, and resolves customer issues
- Accuracy calculating and reconciling cashier sessions
- Leadership and time management skills
- Efficiency in stocking and organizing shelves
- Key holder, opening and closing the store
- Covering coworker breaks in Canada post office, cash, and cosmetics
Education
OSSD -
Centennial Secondary School
Belleville, ON06.2024
Skills
- Phone etiquette
- Customer service
- Leadership
- Microsoft Excel
- Order management
- Microsoft Outlook
- Computer skills
- Time management
Certification
- WHMIS Certification, 10/01/24, Present
- Worker Health and Safety Awareness, 10/01/24, Present
- Class G Licence, 04/01/24, Present
Timeline
Customer Service Representative
Wegu Manufacturing
10.2024 - Current
Supervisor/Cashier/Merchandiser
Shoppers Drug Mart
09.2022 - 07.2024
OSSD -
Centennial Secondary School