Tamara Mackay
Cobourg,Canada
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Bootlegger
Belleville, ON
09.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Supervisor/Cashier/Merchandiser
Shoppers Drug Mart
Belleville, ON, Canada
09.2022 - 07.2024
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Provided company information and policies to customers upon inquiry and answered questions via phone or in person.
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
- Cross-trained and backed up other customer service managers.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Utilized advanced computer skills to quickly and accurately input data into various software programs.
Education
OSSD -
Centennial Secondary School
Belleville, ON06.2024
Skills
- Customer Engagement
- Product Sales
- Teamwork and Collaboration
- Attention to Detail
- Adaptability and Flexibility
- Phone Etiquette
- Strong computer skills
Certification
- Worker Health and Safety Awareness, 02/01/24
- WHMIS, 02/01/24
- AODA-Customer Service, 02/01/24
References
Available upon request.
Timeline
Sales Associate
Bootlegger
09.2024 - Current
Supervisor/Cashier/Merchandiser
Shoppers Drug Mart
09.2022 - 07.2024
OSSD -
Centennial Secondary School