Tamara-Lee Davis
Blackfalds,Alberta
Summary
Seeking to work in an environment that will challenge me further, while allowing me to contribute to the continued growth and success of the organization. I am looking to gain long term employment with a company that is seeking to be cutting edge and provides a culture of high performance.
Overview
13
13
years of professional experience
Work History
Stylist/Senior Beauty Consultant/Salon Manager
Chatters
Red Deer, Alberta
10.2019 - Current
- Managed multiple tasks simultaneously while providing excellent customer service
- Performed a variety of hair care services such as cutting, styling, and shampooing.
- Maintained cleanliness and sanitation of salon and stations
- Maintaining a strong inventory of hair care products.
- Keeping appointments on schedule
- Building and maintaining relationships with regular clients
- Handled collection of payments for services provided.
- Consistently stayed within budget for payroll hours and wage cost, resulting in high contribution
- Planned and supported visual changes and ensured the salons were customer ready
- Created an atmosphere of empowered and elevated team members, resulting in overall above company standard KPIs
- Cross trained Stylist, Retail consultants and all leadership to work as one team
- Created a climate in which people want to do their best; can motivate many kinds of direct reports and team members; is someone people like working for and with
Waitress/Restaurant Manager
Blackfalds Motor INN
Blackfalds, Alberta
04.2011 - 10.2019
- Prepared checks accurately and processed payments promptly.
- Participated in team meetings to discuss new menu items or changes in policy.
- Provided accurate change for cash transactions using a cash register system.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Communicated daily specials to customers.
- Took orders for food and drinks and delivered them to guests.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Served alcoholic beverages responsibly in accordance with state laws.
- Assisted other wait staff members in times of heavy customer traffic.
- Bussed tables as needed during peak hours.
- Developed positive relationships with regular customers through friendly conversation.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Established policies for cash handling procedures to maximize security measures.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Education
Hairdressing
Delmar College
Red Deer, AB09-2019
High School Diploma -
Fort Saskatchewan High School
Fort Saskatchewan, AB06-2010
Skills
- Active Listening
- Building Positive Rapport
- Trend Monitoring
- Teamwork and Collaboration
- Customer Service
- Customer Consultation
- Schedule Management
- Attention to Detail
- Excellent Communication
- Product Merchandising
- Relationship Building
- Loss Prevention
- Inventory Management
- Heavy Lifting
- Relationship building and management
- Store Opening and Closing
- Recruitment
- Proven sales record
- Customer-Oriented
- Supply Chain Management
- Supervisory skills
- Help desk assistance
- Training abilities
- Budget Oversight
- Behavior Management
Timeline
Stylist/Senior Beauty Consultant/Salon Manager
Chatters
10.2019 - Current
Waitress/Restaurant Manager
Blackfalds Motor INN
04.2011 - 10.2019
Hairdressing
Delmar College
High School Diploma -
Fort Saskatchewan High School
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