Tamara Jackson
Stanton
Summary
Detail-oriented housing manager with expertise in crisis intervention and multi-agency collaboration. Proven ability to enhance community relations and maintain compliance with DHS standards.
Overview
4
4
years of professional experience
Work History
Permanent Supportive Housing Manager
Union Station Homeless Services
Altadena
01.2026 - Current
- Maintained accurate records of housing placements and actively accepted reverse referrals if client is eligible.
- Advocated for clients' needs in multidisciplinary team meetings.
- Assisted care coordinator in resolving resident issues and neighbor complaints, enhancing community relations through effective interpersonal skills.
- Compiled and verified rental and utility check packets to ensure accuracy and compliance with housing agency standards.
- Prepared monthly reports for rental checks and utilities due.
- Ensured program adherence to DHS requirements and documentation quality on CHAMP and HMIS.
- Coordinated with several housing agencies such as Brilliant Corners, Pasadena Housing Authority, Long Beach Housing Authority, HACLA and LACDA.
Program Manager
Union Station Homeless Services
Altadena
09.2023 - 01.2026
- Facilitated team meetings to review program progress and resolve challenges.
- Ensured program adherence to DHS requirements and documentation quality on CHAMP and HMIS.
- Collaborated with housing agencies including Brilliant Corners, Pasadena Housing Authority, Long Beach Housing Authority, HACLA, and LACDA to streamline program implementation.
- Evaluate monthly documentation from team to ensure compliance with DHS standards.
- Assisted in crisis intervention using Pro Act training techniques to ensure immediate client safety and well-being.
- Actively listen to team and clients to fully understand the situation before making thoughtful decisions.
- Actively listen to team and clients to fully understand the situation before making thoughtful decisions.
- Execute hiring procedures and finalize hiring documentation thoroughly and accurately.
- Utilized application software to enhance productivity and efficiency in office tasks.
Care Coordinator
Union Station Homeless Services
Altadena
02.2022 - 09.2023
- Coordinated with physicians, social workers, and other healthcare providers to ensure comprehensive care for patients.
- Developed individualized care plans to address specific client needs.
- Assisted in the development of (TOC) Transitioning of Care plans for clients discharged from the hospital.
- Facilitated crisis intervention using Pro Act training techniques to enhance client safety and well-being.
- Maintained accurate case notes of client interactions and service referrals on CHAMP and HMIS.
- Completed monthly housing acuity index and 5x5 assessments to evaluate client needs.
- Actively listened and participated in staff meetings discussing best practices in patient care coordination.
- Explained policies and services to clients during consultations to enhance their understanding of available care options.
Education
Associate of Arts - Communications
Long Beach City College
Long Beach, CA06-2017
Skills
- Project management
- Multi-agency collaboration
- Policy compliance
- DHS documentation compliance
- Pro Act crisis intervention techniques
- Budgeting and financial management
- Time management abilities
- Assistance packet management
Certificates/Trainings
- Community Resiliency Model (CRM)
- Coaching, documentation and written warnings
- Pro Act
- Racial equity series
- Recognizing and Responding to an Overdose with Naloxone
- Substance Use in Your Community
- Trauma Informed De-escalation 911 to 211
- NSPIRE Online inspection training
- CPR and First Aid
Timeline
Permanent Supportive Housing Manager
Union Station Homeless Services
01.2026 - Current
Program Manager
Union Station Homeless Services
09.2023 - 01.2026
Care Coordinator
Union Station Homeless Services
02.2022 - 09.2023
Associate of Arts - Communications
Long Beach City College