Tamara Hoddinott
Oshawa,Canada
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
20
20
years of professional experience
Work History
Client Care Specialist
New Roots Therapy
06.2023 - Current
- Reception work including: greeting clients and team members, following procedures for opening and closing the office, scheduling client appointments, billing, answering phones/email, tracking practitioner sales, assisting with appropriate paperwork and resolving routine administrative issues related to office functions for psychotherapists, counsellors, and naturopathic doctors.
- Conduct brief and detailed intake interviews for prospective clients and assigning them to appropriate practitioners
- Assisting with administrative and/or marketing projects
- Monitoring and enhancing the waiting room environment, with an emphasis on client safety and privacy, while also implementing proper crisis management strategies when necessary.
Customer Service Representative
Concentrix
01.2019 - 12.2023
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Pharmacy Technician
Savers Pharmacy
05.2017 - 03.2018
- Managed inventory control, ensuring accurate stock levels and timely replenishment of medications.
- Assisted pharmacists in preparing and dispensing prescriptions, enhancing workflow efficiency.
- Trained new pharmacy staff on operational procedures and best practices for medication safety.
- Implemented process improvements that streamlined prescription filling, reducing wait times for patients.
Pharmacy Technician
Walmart
11.2015 - 02.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Customer Service Call Center Supervisor
IQT Solutions
01.2006 - 06.2013
- Read, analyzed and interpreted complex procedures and regulations while drafting general correspondence to facilitate administrative processes.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Conducted surveys to determine customer opinion of products and services.
- Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
- Evaluated interactions between associates and customers to assess personnel performance.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Education
High School Diploma -
Wallenpaupack Area High School
Hawley, PANo Degree - Nurses Aid
Harrisburg Area College
Harrisburg, PA03-1994
Skills
- Quality Assurance
- Training and Mentoring
- Call Center Experience
- Management
- Customer Service
- File Management
- Customer relations
- Team collaboration
- Problem-solving skills
Timeline
Client Care Specialist
New Roots Therapy
06.2023 - Current
Customer Service Representative
Concentrix
01.2019 - 12.2023
Pharmacy Technician
Savers Pharmacy
05.2017 - 03.2018
Pharmacy Technician
Walmart
11.2015 - 02.2016
Customer Service Call Center Supervisor
IQT Solutions
01.2006 - 06.2013
High School Diploma -
Wallenpaupack Area High School
No Degree - Nurses Aid
Harrisburg Area College