Tamara Franzen
Prince Rupert,BC
Summary
Motivated and customer-focused professional with over 5 years of experience in delivering exceptional service and fostering positive customer relationships. Adept at managing point-of-sale systems, handling cash transactions, and maintaining organized and safe environments in fast-paced settings. Skilled in multitasking, time management, and effective communication, with a proven ability to address customer needs and ensure satisfaction. Possesses strong qualifications in health and safety compliance, team collaboration, and problem-solving, with WHMIS certification. Passionate about creating memorable dining experiences and contributing to team success, seeking to apply expertise to excel as a Server in a dynamic hospitality environment.
Overview
8
8
years of professional experience
Work History
Cleaner
Northern Health
07.2018 - 10.2019
- Cross-trained in all positions, covering from Operating Room to Acropolis Manor
- Coordinated, delegated tasks to 10-person teams, ensuring all departments adhere to high cleanliness standards
- Qualifications include: Infection Control, WHMIS, Violence Prevention, Respect in the Workplace, Effective Cleaning & Disinfecting
Store Operations Manager
Maverick Foods
01.2015 - 06.2015
- Responsible for exceptional customer service, consistent store maintenance, and senior administrative duties
- Self-managed mission-critical aspects of business, including but not limited to: cash out, food preparation, merchandise delivery intake, stocking, and inventory
Customer Service Attendant
BC Ferries
01.2015 - 04.2015
- Trained and certified in Catering department, Gally Assistant, and Cleaner
- Prioritized safety while aboard vessel, displaying exemplary customer service second
- Clear, concise communication aboard vessel is key to operational success across all areas of company
Community Services Worker
Thompson Community Services
02.2012 - 11.2014
- Publicly demonstrated leadership, mentorship and therapy to behaviorally-challenged clients
- Provided a non-judgmental, patient, safe and healthy environment for clients to develop
- Nurturing, positive attitude key factor to past clients' success
Customer Service Associate
Walmart
06.2011 - 07.2012
- Quickly cross-trained in multiple departments to effectively fill mission-critical roles
- Demonstrated high standard of excellent customer service
- Responsible for the daily routines of opening and closing duties; delegated tasks and ensured they were completed to meet company's expectations
Education
High School Diploma -
Charles Hays Secondary School
Prince Rupert, BC06-2010
Skills
- Time management
- Customer service
- Housekeeping
- Hazardous material handling
- Proper chemical handling
- Health and safety compliance
- Team collaboration
- Multitasking and organization
- Verbal and written communication
- Problem-solving
Volunteer Experience
- The Friendship House, Day Camp Worker, 06/01/11 to 08/31/11
- Nisga'a Hall, Youth & Elders Group Worker, 01/01/10 to 12/31/12
Languages
5
Timeline
Cleaner
Northern Health
07.2018 - 10.2019
Store Operations Manager
Maverick Foods
01.2015 - 06.2015
Customer Service Attendant
BC Ferries
01.2015 - 04.2015
Community Services Worker
Thompson Community Services
02.2012 - 11.2014
Customer Service Associate
Walmart
06.2011 - 07.2012
High School Diploma -
Charles Hays Secondary School