Tamara Finch
Alma,ON
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Knowledgeable Administrative professional well-versed in producing high-quality spreadsheets, reports and presentations Proven history of success in event coordination, staff supervision and office workflow management. Dedicated Director of Operations with experience managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities.
Overview
10
10
years of professional experience
Work History
Operations and Administration Director
Guelph Lake Commons Retirement Community
06.2022 - Current
- Scheduled appointments and meetings, organized materials.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Negotiated and executed contracts on behalf of department.
- Created and updated records and files to maintain document compliance.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Reviewed information, created models and contributed to decision-making process by forecasting trends.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Lead Housekeeper
Guelph Lake Commons Retirement Community
04.2019 - 06.2022
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Investigated guest complaints and resolved issues to increase Resident satisfaction and establish trust.
- Completed special housekeeping actions such as deep cleans of a unit on fixed deadlines
- Restocked supplies such as chemicals, paper products and linens for optimal sanitation and hospitality.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Adhered to safety protocols by enforcing proper equipment usage.
- Trained and mentored all new personnel to maximize quality of service and performance.
Special Event Server
Elora Mill Hotel & Spa
06.2018 - 11.2019
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Arranged linens and table settings according to seating plan and event theme.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained flexible work schedule to meet event needs.
- Cleared dishes and glassware quickly following each course.
- Monitored dietary restrictions and served guests with special needs.
- Checked identification for minimum age for sale of alcoholic beverages.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supported needs of a 6- person wait staff who attended to specific needs of countless customers daily for Weddings with social relevancy and intentionality.
Housekeeper
Universal Cleaning Service
10.2013 - 04.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Adhered to professional house cleaning checklist.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Education
High School Diploma -
Father Fogarty Adult Learning Centre
Welland, ON06.2004
Skills
- New Employee Orientation
- Protocol Oversight
- Departmental Support
- Office Supplies and Inventory
- Customer Service Understanding
- Business Operations Knowledge
- Event Coordination
- Administrative Leadership
- Accounts Payable and Accounts Receivable
- Information Protection
- Invoice Preparation
- Customer Relations
- Maintenance Requirements
- Credit Card Reconciliation
- Facility Support
- Front Desk Management
- Employee Timesheet Processing
- Office Automation
- Merchandising operations
Languages
English
Full Professional
Coaching Minor League Softball
Coached my three sons Minor softball league for the past 5 years
Setting Batting orders, field positions and mentoring youths ages 9-17
Timeline
Operations and Administration Director
Guelph Lake Commons Retirement Community
06.2022 - Current
Lead Housekeeper
Guelph Lake Commons Retirement Community
04.2019 - 06.2022
Special Event Server
Elora Mill Hotel & Spa
06.2018 - 11.2019
Housekeeper
Universal Cleaning Service
10.2013 - 04.2019
High School Diploma -
Father Fogarty Adult Learning Centre
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