Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tamara Englbrecht

Windsor,Canada

Summary

Developed skills in community-focused environment, excelling in case management, client advocacy, and resource coordination. Seeking to transition into new field while leveraging strong organizational and communication skills. Committed to making meaningful contribution in dynamic and service-oriented role.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Housing Case Manager / Team Lead

Welcome Centre Shelter
01.2022 - Current
  • Assisted clients in acquiring long-term housing
  • Identified additional supports and services to improve living situations
  • Completed VI-SPDAT risk assessments and log case notes in HIFIS database.
  • Conducted regular meetings with clients, setting expectations and providing guidance
  • Defused client crises and facilitate client involvement in placement process
  • Built strong relationships with local landlords to increase available housing options for clients in need.
  • Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
  • Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities.
  • Led a team of 3-4 individuals, overseeing the management of case work files.
  • Ensured high-quality, accurate work and documentation were consistently completed within appropriate timelines.
  • Fostered a collaborative environment, facilitating communication and problem-solving within the team.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

Shelter Support

Welcome Centre Shelter
01.2022 - 12.2022
  • Conducted client intake and eligibility evaluations
  • Ensured shelter cleanliness and appropriate client use of amenities
  • Answered phones and doors, providing support and harm reduction to clients
  • Responded to emergencies, including overdose response and Naloxone administration, crisis intervention, and generalize support.

Sales Representative

Koodo Mobile
01.2015 - 12.2021
  • Regularly exceeded personal, hourly based, sales budgets
  • Identified client needs and provided appropriate solutions and/or services
  • Managed store operations to meet the manager's expectations
  • Corrected and coached fellow team members when appropriate
  • Completed inbound and outbound sales calls using Business Connect VoIP phone system
  • Deescalated client conflict by engaging in active listening and responding with solutions promptly

Education

Certificate - Fundamentals of Addictions

Fanshawe College
01.2023

Diploma - Community Justice Services

St. Clair College
Windsor
01.2017

Skills

  • Confident in social settings
  • Proficient in de-escalation and conflict resolution
  • Strong multitasking and mental organization skills
  • Compassionate and team-oriented
  • Clear speaker with open-minded and attentive communication
  • Inclusive and innovative approach
  • Ability to learn and utilize various technologies
  • Proficient in case-note style documentation
  • Skilled in multitasking across multiple systems and tabs simultaneously
  • Client advocacy

Certification

  • NVCI - Non-Violent Crisis Intervention
  • SafeTALK - Suicide Alertness Certificate
  • Ontario Workplace Violence and Harassment
  • First Aid and Defibrillator Training
  • Possession Acquisition Licensing

Timeline

Housing Case Manager / Team Lead

Welcome Centre Shelter
01.2022 - Current

Shelter Support

Welcome Centre Shelter
01.2022 - 12.2022

Sales Representative

Koodo Mobile
01.2015 - 12.2021

Certificate - Fundamentals of Addictions

Fanshawe College

Diploma - Community Justice Services

St. Clair College

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Tamara Englbrecht