Tamara Dove
Toronto,ON
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Leverages many years of experience in the banking industry across three countries and top-notch relationship-building abilities to connect with both customers and employees and build lasting partnerships.
Overview
21
21
years of professional experience
Work History
Manager Special Projects and Business Continuity
Scotiabank
Chaguanas, Trinidad
11.2019 - 11.2022
- Collaborated with cross-functional teams to develop strategies for managing special projects.
- Developed and managed project plans, timelines, resources, budgets and deliverables for special projects.
- Evaluated project performance and identified areas of improvement to ensure successful completion of projects.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Worked effectively in team environments to make the workplace more productive.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Facilitated tabletop exercises with key stakeholders to test the effectiveness of established plans.
- Prepared detailed reports outlining progress made towards achieving organizational objectives related to Business Continuity Planning.
- Developed and implemented business plans for each year and quarter.
- Monitored contingency plan exercises, assessed plan effectiveness and recommended plan improvements to improve responses to emergencies.
- Participated in meetings with senior management team members providing updates on progress related to Business Continuity Planning.
Senior Manger Document Services
Scotiabank
Chaguanas, Trinidad
05.2018 - 11.2019
- Established and maintained relationships with key stakeholders to support business objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Directed cross-functional teams in developing innovative solutions to complex problems.
- Managed a team of 50+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Guided change management initiatives to ensure smooth adoption of new business practices.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Established effective communication channels between different departments within the organization.
Manager Process Control
Scotiabank
Chaguanas, Trinidad
02.2018 - 05.2018
- Implemented quality control measures to uphold company standards.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Analyzed business performance data and forecasted business results for upper management.
- Ensured compliance with industry regulations and company policies.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Created monthly reports for senior management summarizing operational performance metrics.
Assistant Manager Customer Support
Scotiabank
Chaguanas, Trinidad
12.2016 - 02.2018
- Assigned work and monitored performance of project personnel.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Analyzed data to identify trends and adjust strategies accordingly.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
Management Trainee
Scotiabank
Chaguanas, Trinidad
02.2016 - 12.2016
- Participated in leadership training sessions to develop managerial skills.
- Learned company processes, procedures and employee role functions.
- Facilitated internal communications between departments to ensure alignment of objectives.
- Analyzed data and produced reports on performance metrics.
- Supported staff training, development and evaluation.
- Enhanced leadership abilities through training and hands-on task completion.
- Participated in team meetings to discuss project progress and challenges.
- Supported project management tasks, including planning, execution, and monitoring.
Senior Manager Finance
Scotiabank
Houston, TX
08.2008 - 01.2016
- Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
- Guided change management initiatives to ensure smooth adoption of new business practices.
- Coordinated with IT department to implement new technologies and systems enhancements.
- Created and managed budgets for travel, training, and team-building activities.
- Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
- Updated and maintained databases with current information.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Led the finance team to achieve 8 consecutive years of satisfactory audit ratings from both Internal and External Auditors (Including the Federal Reserve Bank)
Manager US Corporate Loans
Scotiabank
05.2005 - 08.2008
- Established processes to ensure efficient workflow throughout the organization.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Implemented quality control measures to uphold company standards.
- Streamlined communication channels, improving information flow and decision-making speed.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Led a team of 15 employees, ensuring high productivity and excellent customer service.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Cash Management / Recon Officer
CIBC
09.2004 - 04.2005
- Analyzed key performance indicators to identify effective strategies.
- Monitored and reported on operational performance metrics.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Updated and maintained databases with current information.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
Loan Officer
CIBC
09.2001 - 09.2004
- Processed payments received from borrowers in accordance with established policies and procedures.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Performed daily maintenance of loan applicant database.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Delivered high levels of customer service to facilitate smooth processes.
- Stayed abreast of lending regulations, industry trends and market rates.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Central Commerce
07-1998
High School Diploma -
Holy Faith Convent
Penal. Trinidad07-1995
Some College (No Degree) - Communicatons
York University
Toronto, ONSkills
- Sustainability initiatives
- Key performance indicators
- Business process reengineering
- Coaching and mentoring
- Innovation Management
- Event coordination
- Interpersonal communications
- Meeting facilitation
- Project management
- Regulatory compliance
- Quality control
- Processes and procedures
- Employee Engagement
Timeline
Manager Special Projects and Business Continuity
Scotiabank
11.2019 - 11.2022
Senior Manger Document Services
Scotiabank
05.2018 - 11.2019
Manager Process Control
Scotiabank
02.2018 - 05.2018
Assistant Manager Customer Support
Scotiabank
12.2016 - 02.2018
Management Trainee
Scotiabank
02.2016 - 12.2016
Senior Manager Finance
Scotiabank
08.2008 - 01.2016
Manager US Corporate Loans
Scotiabank
05.2005 - 08.2008
Cash Management / Recon Officer
CIBC
09.2004 - 04.2005
Loan Officer
CIBC
09.2001 - 09.2004
High School Diploma -
Central Commerce
High School Diploma -
Holy Faith Convent
Some College (No Degree) - Communicatons
York University