Tamara De Luna

Managed multiple commodities and brands for Fossil Canada including ;

Michael Kors watches and jewelry.

Fossil Leathers including Bags, Handbags, SLG's and Belts Womens & Mens

Kate Spade, Emporio Armani, Armani Exchange, Burberry, Diesel, Skagen, Michele, Marc by Marc Jacobs Watch lines

Responsible for managing wholesale sales activities, ensuring compliance with company policies, and industry regulations to major & independant retailers across Canada, including:

Hudson's Bay, Michael Kors Boutiques, Le Maison Simons, Holt Renfrew, Charms Diamond Centres and NLI.

• Analyzed buying trends to strategically develop assortments specific to each retailer's needs and customer base, collaborating with buyers and planning teams to address ongoing seasonal needs or changes.
• develop and maintain budgets, and financial tracking for internal and retailer performance
• responsible for the daily order management for each account ensuring fulfilment rates, compliance and delivery for each account.
• Responsible for any and all marketing opportunities regarding commodities and brands I managed at the time.
• Negotiated seasonal opportunities, markdowns, one time buys, ATS to drive incremental sales

In addition to brick & mortar sales for Hudson's Bay, I was the co-lead in the launch of Marketplace. I worked collaboratively with internal teams such as IT development, UA testing, product copy, e-commerce, and finance to effectively launch in 8 months. I managed the daily operations, sales reporting and marketing of the platform.

The role involved collaborating with sales and operations to ensure smooth integration between sales and aftersales teams.

Management responsibilities included evaluating individual and team performance, identifying improvement opportunities, providing training to new employees, interviewing candidates, and making hiring decisions.

Building relationships with key stakeholders, and negotiating contracts with third-party vendors to improve customer satisfaction. Ensuring our company maintains top priority for contractors and implements KPIs to reduce warranty timelines for consumers. I worked immensely at creating SOPs to improve internal efficiency and migrated the department to SAP software. I collaborated with global counterparts to adopt best practices and improve customer experiences. I fostered relationships with independent accounts and reconciled over $500k in unpaid debts.