Tamara Cwilich
Powell River
Summary
Dynamic individual with a proven track record excelling in customer service and relationship building. Leveraged problem-solving and multitasking strengths to enhance customer satisfaction and drive sales. Skilled in POS systems and adept at creating positive, professional customer interactions. Demonstrated ability to work collaboratively, boosting team efficiency and performance.
Overview
17
17
years of professional experience
Work History
Sales Associate/Kitchen Designer
Fix It Home Outlet
05.2021 - 12.2022
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate/Kitchen and Bath Designer
Rona/Powell River Building Supplies
10.2005 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Experience in reception answering phone calls and directing to proper departments.
- Balancing sales and bringing in bank deposits
- Organizing and mailing customer account statements.
- Receiving payments on in-house accounts
- Organizing and filing paperwork of sales, invoices, supplier receipts
- Receiving products delivered to store and building product descriptions in POS system
Education
Associate of Arts - Kitchen & Bath Design
The Art Institute of Vancouver
Burnaby11-2010
High School Diploma -
Max Cameron Secondary
Powell River, BC06-2002
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Positive and professional
- Exceptional customer service
- Relationship building
- Outgoing personality
Languages
English
Full Professional
French
Limited Working
Timeline
Sales Associate/Kitchen Designer
Fix It Home Outlet
05.2021 - 12.2022
Sales Associate/Kitchen and Bath Designer
Rona/Powell River Building Supplies
10.2005 - 05.2021
Associate of Arts - Kitchen & Bath Design
The Art Institute of Vancouver
High School Diploma -
Max Cameron Secondary
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