Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tamara Cwilich

Powell River

Summary

Dynamic individual with a proven track record excelling in customer service and relationship building. Leveraged problem-solving and multitasking strengths to enhance customer satisfaction and drive sales. Skilled in POS systems and adept at creating positive, professional customer interactions. Demonstrated ability to work collaboratively, boosting team efficiency and performance.

Overview

17
17
years of professional experience

Work History

Sales Associate/Kitchen Designer

Fix It Home Outlet
05.2021 - 12.2022
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Sales Associate/Kitchen and Bath Designer

Rona/Powell River Building Supplies
10.2005 - 05.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Experience in reception answering phone calls and directing to proper departments.
  • Balancing sales and bringing in bank deposits
  • Organizing and mailing customer account statements.
  • Receiving payments on in-house accounts
  • Organizing and filing paperwork of sales, invoices, supplier receipts
  • Receiving products delivered to store and building product descriptions in POS system


Education

Associate of Arts - Kitchen & Bath Design

The Art Institute of Vancouver
Burnaby
11-2010

High School Diploma -

Max Cameron Secondary
Powell River, BC
06-2002

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Reliable and punctual
  • Positive and professional
  • Exceptional customer service
  • Relationship building
  • Outgoing personality

Languages

English
Full Professional
French
Limited Working

Timeline

Sales Associate/Kitchen Designer

Fix It Home Outlet
05.2021 - 12.2022

Sales Associate/Kitchen and Bath Designer

Rona/Powell River Building Supplies
10.2005 - 05.2021

Associate of Arts - Kitchen & Bath Design

The Art Institute of Vancouver

High School Diploma -

Max Cameron Secondary

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Tamara Cwilich