Tamara Collins
Maple Ridge,BC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Western One
- Fostered customer-centric culture within team by consistently reinforcing importance of empathy, understanding, and patience in all interactions with clients.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Handled customer inquiries and suggestions courteously and professionally.
- Cross-trained and provided backup support for organizational leadership.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Inside Sales Representative
United Rentals
04.2018 - 02.2024
- Monitored service after sale and implemented quick and effective problem resolutions.
- Met existing customers to review current services and expand sales opportunities.
- Contributed to team objectives in fast-paced environment.
- Kept detailed records of daily activities through online customer database.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Set up new accounts, established customer credit and set up payment methods.
- Presented professional image consistent with company's brand values.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Customer Service Supervisor
Executive Hotel Liquor Store
10.2010 - 02.2012
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Oversaw appointment scheduling
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Researched and corrected customer concerns to promote company loyalty.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Education
Care Aid
Discovery Community College
Maple Ridge, BCHigh School Diploma -
Pinetree Secondary School
Coquitlam, BC06.2004
Skills
- Cross-Functional Collaboration
- Customer Relationship Management (CRM)
- Relationship Building
- Needs Assessment
- Building rapport
- Problem-solving abilities
- Data Entry
- Customer Account Management
- Client Relations
- Microsoft Outlook
- Microsoft Office Suite
- Issue and Complaint Resolution
Timeline
Inside Sales Representative
United Rentals
04.2018 - 02.2024
Customer Service Supervisor
Executive Hotel Liquor Store
10.2010 - 02.2012
Customer Service Representative
Western One
Care Aid
Discovery Community College
High School Diploma -
Pinetree Secondary School
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